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Seller Success Specialist

United States
About Us:
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
 
With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

The Role:

The Seller Success Specialist is responsible for efficiently and proactively supporting sellers while maintaining excellent communication via phone and email. This role plays a crucial part in ensuring a seamless experience for sellers and contributes directly to Gametime’s mission to provide an above-and-beyond customer experience. The ideal candidate will demonstrate strong problem-solving abilities, adaptability, and product expertise to build loyalty and drive success in this role.

Above & Beyond: The Impact You'll Make:

  • Efficiently and proactively communicate with sellers via phone and email.
  • Maintain specific margins on order sourcing while managing order flow.
  • Respond promptly to orders and internal/external communications requiring attention.
  • Deliver an above-and-beyond “WOW” GT experience, assisting customers with their purchasing needs.
  • Serve as a passionate product expert, taking ownership of all seller-related questions.
  • Build and nurture seller loyalty to foster long-term relationships with Gametime.

Always Be Curious: Skills You've Learned Along The Way:

Technical Skills:
  • Proficiency with internet tools and the ability to multitask across multiple sites and systems quickly.
  • Familiarity with iOS and Android products, platforms, and devices.
Interpersonal Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and the capability to make quick decisions under pressure.
  • Attentiveness and a customer-first mindset.
Behavioral Competencies:
  • Adaptability: Flexible to work weekends, holidays, and variable shifts (6:00 AM to 9:00 PM PST).
  • Persistence: Willingness to try new strategies and adapt as needed.
  • Team Player: Ability to collaborate effectively while maintaining independence in execution.

One Team One Dream: What We Need to Work Together:

  • High school diploma or equivalent.
  • Confident communication skills (written and verbal).
  • Experience with ticketing as a customer (sports, concerts, etc.).
  • Knowledge of the sports industry, including leagues such as NBA, MLB, NFL, NHL, MLS, NCAA.
Preferred Qualifications:
  • Proficiency in Excel or similar data management tools.
  • Previous experience in a customer-facing or support role.
  • Interest in the sports/live entertainment space.
Performance Metrics:
  • Response time and resolution rates for seller inquiries.
  • Accuracy in maintaining order margins.
  • Seller satisfaction scores and feedback.
  • Successful retention and loyalty-building metrics among sellers.

What We can Offer:

  • Accrued PTO
  • Competitive hourly rate & equity package
  • Monthly Gametime credits for any event ($1,200/yr)
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  • 401k, HSA, pre-tax savings programs
  • Wellness programs
  • Tenure recognition

At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

United States - Pay Range

$20 - $20 USD

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

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