Strategic Accounts Director

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

The Strategic Accounts Director will be responsible for retaining and upselling some of Garner’s largest employer clients. You will collaborate with account managers to ensure Garner’s most important clients have an excellent experience and achieve the expected results.  As a Strategic Accounts Director you will become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance.  Through your efforts, you will be responsible for driving improved Net Revenue Retention and other KPIs for your book of business. This role will report to the VP, Strategic Accounts.   

Location: Remote with up to 25% travel 

What you’ll do:

• Own the process to retain and upsell some of Garner’s largest employer clients
• Collaborate with account managers to ensure Garner’s important clients have an excellent experience
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Establish and manage some of the most important strategic broker and client relationships
• Monitor and anticipate the strategic needs of your book of business
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner
• Drive improved net revenue retention and other KPIs for your book of business
• Ability to travel up to 25% of the time

About you:

• Deep health plan design and benefits knowledge, including experience advising large and Enterprise employer clients on benefits strategy and cost performance
• 7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
• A deep commercial focus with the desire to be measured and compensated via the retention and growth of your book of business
• Proven results of achieving retention and upsell targets year over year 
• A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• Excellent communication and presentation skills
• Problem solver in ambiguous situations 
• Strong communicator who can effectively articulate a vision
• A desire to be a part of our mission to improve the healthcare system

 The target salary range for this position is: $140,000 - $170,000. This position is also commission eligible. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.