Technical Account Representative
About GenScript
Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.
Job title: Technical Account Representative.
Location: Rijswijk, South Holland, The Netherlands.
Scheme: First 2 months onsite for training in Rijswijk, then hybrid: 3 days WFH / 2 days onsite.
Time: Full‑time (40 hours / week) Mon-Fri 9:00-17:30.
What You'll Be Doing
- Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers, dealers, and the general public regarding order placement, complaints, technical support and etc.
- Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
- Work closely with the business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfaction.
- Occasionally attends trade shows, technical shows and gives technical presentations to customers.
- Master's degree in Cell biology, Immunology, Biochemistry, Molecular biology or relevant life science fields.
- Extensive hands-on laboratory experience and proficiency in key molecular biology and biochemistry techniques, including (but not limited to) DNA cloning and plasmid preparation, PCR, protein expression (E. coli, HEK, CHO, insect, and cell-free systems), protein purification, Western blot, ELISA, flow cytometry, HPLC, as well as cell culture and animal studies.
- Fluency, both verbal and written, in English. Fluent in French or German is a plus.
- Strong attention to detail.
- Good communication and presentation skills with technical content.
- Customer-focused, proactive and action-oriented.
- Previous industry experience in a similar role will be an advantage.
What We Offer
- A performance‑based target bonus, linked to individual achievements.
- 25 days of annual leave, and paid time off on all Dutch bank holidays.
- Complimentary warm lunch on onsite working days.
- Access to professional well-being support and consultant.
- Commuting allowance, 8% holiday pay, and a pension scheme with a 2% personal contribution.
- Quarterly team‑building activities and international working environment.
- Free parking available on the premises.
Interview Process
- Online introductory call with our recruiter.
- Online interview with hiring manager and a senior peer.
- Final online panel interview with the hiring managers and main stakeholders.
The selection process may include a reference check.
#GS #LI-AH1
Benefits:
Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
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