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Conversational AI Engineering

Oakville, Ontario - Canada

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Conversational AI Engineering talent who will design, build, and optimize intelligent AI agents to enhance user interactions across all touchpoints, from chatbots to virtual assistants. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

This role blends user experience (UX) principles with deep expertise in Natural Language Processing (NLP) and Large Language Models (LLMs). You'll be central to configuring and maintaining our Google Cloud Contact Center AI (CCAI) Platform, including Dialogflow CX, Agent Assist, and CCAI Insights, ensuring seamless self-service and improved live agent support through effective backend integrations and continuous optimization.

To be successful in this role, you will have a mix of technical, analytical, and creative skills — including experience with cloud-based AI platforms, strong programming capabilities, a solid grasp of conversational UX principles, and a passion for continuous improvement driven by user feedback and data.

How you'll make an impact:

  • Design, develop, and maintain complex Dialogflow CX agents, including conversational flows, intents, entities, and fulfillment logic.

  • Create clear, concise conversational scripts, optimizing for Natural Language Understanding (NLU) and robust error handling.

  • Configure and manage the Google Cloud Contact Center AI (CCAI) Platform for both voice and chat.

  • Incorporate features like call routing and Agent Assist.

  • Enhance and optimize existing AI Search tools (formerly Agent Builder).

  • Integrate AI solutions with diverse datasets and curated datastores (e.g., Drives, GCP Buckets, BigQuery, APIs) for efficient data ingestion, indexing, and retrieval.

  • Create and enhance AI playbooks to guide interactions and automate responses, leveraging customer feedback to drive improvements.

  • Integrate CCAI and Dialogflow CX with critical backend systems, including Salesforce, Jira, Dynamics, and homegrown solutions, via APIs.

  • Establish best practices for agent health and performance, focusing on minimizing conversation friction and ensuring high AI accuracy.

  • Perform user research and analyze interaction data (e.g., chat logs) to identify pain points and drive continuous improvement.

What you'll bring to the role:

  • 3-5 years of experience with Google Cloud AI Applications (formerly Agent Builder)- direct experience with implementing and optimizing search experiences using this platform is critical.
  • Google Cloud Skills Boost (formerly Qwiklabs) Skill Badges - Skill badges related to Dialogflow CX, Generative AI.
  • Skilled in API Development and Integration - Proficiency in integrating various systems using REST APIs, gRPC, and potentially custom webhooks.
  • Proficient in Programming Languages - Strong skills in Python and/or Node.js are often used for Dialogflow CX fulfillments and integrations.
  • Data Management and SQL - Expertise in BigQuery, Cloud Storage, and other data services for managing and optimizing data used by AI Search and conversational agents.
  • Background in conversational design, UX writing, content strategy for AI, or a related field with a strong focus on user interaction.
  • AI Foundations: Strong understanding of Natural Language Understanding (NLU), Natural Language Generation (NLG), and Large Language Models (LLMs).
  • Familiarity with tools for creating flowcharts, wireframes, and prototypes (e.g., Figma, Miro).
  • Ability to interpret conversational analytics (e.g., containment rates, deflection rates).
  • Proven portfolio of conversational AI design work is highly desirable.
  • Experience with user research methodologies and A/B testing for iterative improvement of conversational flows.
  • Strong documentation skills for conversation maps and interaction guidelines.
  • Exceptional written and verbal communication skills, with a talent for crafting engaging and empathetic dialogue.The ability to effectively convey and exchange information, ideas, and opinions with others through various channels such as verbal, written, and non-verbal communication.
  • Strong analytical and problem-solving abilities to diagnose conversational issues and design effective solutions.
  • A dynamic team player with a collaborative spirit, able to work effectively with both technical and non-technical teams.
  • Capacity to manage multiple projects concurrently while maintaining attention to detail and organizational excellence.
  • Strong mentorship capabilities with a willingness to help elevate team members.
  • Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning, HCI (Human-Computer Interaction), Interaction Design, Linguistics, Cognitive Science or a related field.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

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Geotab’s Voluntary Self-Identification Survey

Geotab is committed to fair and equitable treatment for all, and fostering a culture that embraces diversity and inclusion throughout the hiring process and beyond. At Geotab, our unique company culture is built upon the value of “always do the right thing” which is embraced by employees around the world. As a global organization, we continuously seek ways in which we can support both our staff and our communities through programs and partnerships focused on empowering diversity and prioritizing inclusion. 

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary. Opting not to participate will not impact your job application in any way. Information obtained will not be associated with your name or job application in any identifiable manner. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts. The information collected in this survey is only available to HR staff and Geotab data scientists to view in aggregated data format and not on an individual basis. Your answer will be maintained confidential and not be seen by selecting officials or anyone else involved in making hiring decisions.

Note to USA Applicants: This is a separate survey from the EEO-1 Voluntary Self Identification Form used in the United States for compliance purposes. We feel that the options found in the mandated survey do not encompass the rich diversity of our applicants, and as such strive to provide additional responses that reflect the landscape more accurately.

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