Customer Care Advisor
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Care Advisor who will responsible for the ongoing care of their assigned direct customers of Geotab as their first point of contact. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As a Customer Care Advisor your key area of responsibility will the ongoing care of your assigned customers as their first point of contact. This role is highly visible, both internally and externally, working with some of the largest and most exciting fleets in the world. This account leadership includes development of new business and the associated execution plan, with the support of a cross functional team across Geotab. This position will focus efforts on account growth through understanding the customer and delivering intelligent solutions to their problems, with the ultimate goal of driving customer satisfaction and revenue.
How you'll make an impact:
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Function as the reseller to the Direct Customers of Geotab. Be the liaison between, Customers, Finance and Product to ensure our customers' voice is being heard.
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Manage the customer relationship and help manage allocation of team resources against customer priorities.
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Create, evaluate, and implement strategic engagement plans for the growth and development of opportunities across direct customers groups.
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Devise and deploy all business development goals and objectives pertaining to the growth of Geotabs’ existing customer base and additional markets around the globe.
What you'll bring to the role:
- 5 + years experience in enterprise account management or a similar role.
- Experience in fleet management, fleet maintenance, or another automotive sector.
- Experience in telematics.
- Strong aptitude for understanding technical and business requirements.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
- Excellent verbal and written communication skills, including comfort with delivering presentations and training.
- Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
- Analytical skills with the ability to use data to solve problems.
- Time management.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Customer Relationship Management (CRM) tools.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.Apply for this job
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