Program Experience Designer
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! We are seeking a Program Experience Designer, People Operations — a rare blend of learning designer, experience architect, and AI practitioner who sits at the intersection of how people learn and how technology can make that learning exceptional.
You are not a pure instructional designer and you are not a pure technologist. You are the person in between: someone who understands the science of how adults learn, designs experiences that respect the learner’s time and context, and knows how to use AI to build programs that are smarter, faster to scale, and genuinely personalized. You bring a user experience mindset to everything you build — because you know that a learning program is only as good as the experience of going through it.
In this role, you will be a key contributor to one of the most significant transformations underway in Geotab’s People Operations function: reimagining how we onboard talent and develop leaders globally. The future of these programs is AI-driven, customized to each learner’s role, region, and experience level — and you will help build it. You thrive in ambiguity, prototype quickly, and care deeply about measurable outcomes over aesthetic polish.
What you'll do:
As a Program Experience Designer, People Operations, your key area of responsibility will be shifting HR programs from one-size-fits-all delivery to customized, AI-enhanced learning journeys. You will be responsible for designing adaptive learning architectures, creating modular content structures, and developing continuous learning touchpoints that support new hires and leaders. You will also need to provide regular status reports to key partners to ensure the project is on time and meeting expectations. You will need to work closely with People Operations, HR Business Partners, subject matter experts, and cross-functional stakeholders to translate learning needs into business solutions.
To be successful in this role you will be a self-starter who thrives in ambiguity, prototypes quickly, and brings a user experience mindset to everything you build. In addition, the successful candidate will have strong analytical and project management skills with an ability to identify needs, develop effective solutions, and manage multiple programs simultaneously. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.
How you'll make an impact:
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Play a hands-on role in reimagining HR programs including global onboarding, leadership experience and more. Focus on shifting programs from a one-size-fits-all delivery to customized, AI-enhanced learning journeys tailored to each learner’s role, region, seniority, and prior experience.
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Design adaptive learning architectures that sequence and personalize content dynamically — so a tenured industry professional and a new graduate have meaningfully different experiences within the same program.
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Extend the impact of onboarding beyond the first week, building continuous learning touchpoints that support new hires through their first 90 days and beyond.
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Design leadership development experiences that meet leaders where they are — building programs that adapt to individual growth areas, deliver just-in-time coaching resources, and scale across Geotab’s global teams without sacrificing quality or relevance.
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Apply adult learning principles and instructional design frameworks to build programs that are engaging, appropriately challenging, and structured for long-term retention.
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Design end-to-end learner journeys — from needs analysis and outcome definition through content architecture, experience flow, and assessment — with the learner’s perspective at the center of every decision.
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Bring a UX mindset to program design: map learner states, identify friction points, prototype and test experiences before full build, and iterate based on real usage data.
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Develop modular, composable content structures that can be personalized, sequenced adaptively, and updated without requiring a full redesign.
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Use AI tools to design, generate, and enhance learning content — from drafting scenario-based modules and knowledge checks to building conversational learning experiences and adaptive learning paths.
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Leverage AI to create truly customized learner experiences at scale: personalizing content delivery based on role, region, prior knowledge, and real-time performance data.
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Evaluate and recommend AI learning tools and platforms, with the ability to distinguish genuine capability from vendor hype — and the judgment to know when to build versus buy.
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Stay current on AI developments in the learning and HR tech space and translate emerging capabilities into practical enhancements to Geotab’s programs.
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Partner with People Operations, HR Business Partners, subject matter experts, and cross-functional stakeholders to identify learning needs and translate them into well-designed programs and business solutions.
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Build frameworks, templates, and playbooks that help the broader People Ops team adopt new design methods and AI-enhanced tools independently over time.
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Facilitate working sessions to surface tribal knowledge, align on learning outcomes, and ensure programs reflect Geotab’s culture and values across all regions.
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Ensure programs are globally ready — designed for cultural adaptability and regional compliance from the start, not retrofitted after the fact.
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Define success metrics that go beyond completion rates — measuring time-to-productivity, learner confidence, knowledge retention, manager satisfaction, and behavioral change.
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Instrument programs to capture meaningful data on what is working and where learners are struggling.
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Conduct regular program reviews and share actionable insights with stakeholders and leadership.
What you'll bring to the role:
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3–5 years of experience in instructional design, learning experience design, or program development within a People, HR, or L&D function.
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Strong foundation in adult learning principles, competency-based development, and experience design — you can articulate why you made every design decision.
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Demonstrated experience applying UX thinking to learning: learner journey mapping, experience prototyping, usability testing, and iteration based on feedback and data.
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Hands-on experience building with AI tools — you have used AI to design, build, or meaningfully enhance learning programs, not just discuss the possibility.
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Proven ability to manage multiple programs simultaneously in a fast-paced, ambiguous environment, balancing quality with speed to impact.
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Strong facilitation and stakeholder management skills — you can run a needs analysis session, align on outcomes, and navigate competing priorities without losing the thread.
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Experience designing for global, multicultural audiences with an understanding of regional compliance, localization requirements, and cross-cultural learning nuance.
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Comfort working with learning data — you know what to measure and how to use it to make programs better.
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Experience with AI tools such as Gemini, Codex, Sonnet, and Claude Code
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Experience with AI learning platforms, adaptive learning systems, conversational learning design, or AI coaching tools.
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Familiarity with learning management systems (Absorb) and how to design within their constraints and capabilities.
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Background in UX design, service design, or human-centered design — formal or self-taught.
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Knowledge of learning analytics frameworks and how to connect learning data to business outcomes.
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Post-secondary Diploma/Degree in Instructional Design, Learning Sciences, Organizational Development, Human Resources, UX Design, or a related field, or equivalent work experience.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.Apply for this job
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