Location: This role is fully remote but must overlap with an East Africa timezone by at least 3 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.
About this role
As the Salesforce Lead, you will be the sole owner of the Fundraising Salesforce platform. Collaborating with leadership and cross-functional teams, you’ll help shape GiveDirectly’s CRM strategy and vision, translate business requirements into Salesforce solutions, and develop and implement system improvements that empower Fundraising and Global Services teams to raise more money and operate efficiently. You will play a critical role in ensuring the platform meets the organization’s strategic goals.
You’ll combine technical expertise with a deep understanding of organizational needs to design and maintain a scalable, secure, and reliable system. From automating processes to enhancing data quality and integration, your work will directly support GiveDirectly’s mission of helping people living in extreme poverty.
Reports to: Director of Data
Level: Manager
Travel Requirement: Must able to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits
What you’ll do:
Collaborate with leadership to shape a clear vision for the Fundraising CRM system and develop new capabilities that save users time and increase the effectiveness of fundraising activities.
Work with stakeholders to identify integrations, apps, and tools that enhance their fundraising capabilities
Leverage Salesforce functionality to enhance and expand fundraising capabilities by automating manual processes with tools like Flows and Apex, and by developing features to track fundraising tasks, activities, and donor interactions.
Ensure exceptional data quality and system performance reflected by high stakeholder trust, consistent usage, and decreasing incidents as we scale.
Develop tools to monitor and improve data quality and system performance, and make system changes with confidence
Establish and maintain a scalable security model based on least access principle
Design data model to reliably record donation and fundraising activity data necessary for donor management, analysis, and financial reporting
Upload, clean, and maintain large datasets while ensuring data accuracy and consistency
Own administration of the system to ensure it is secure, reliable, and user friendly.
Collaborate with the engineering team on the technical design and implementation of Salesforce, with a special emphasis on the integration between Salesforce and GiveDirectly’s website
Partner with managers of other Salesforce instances in the organization to build scalable, reusable tools and frameworks that streamline development and create long-term value for the organization
Ensure Salesforce is a reliable, consistent, accurate record of all donations and details, and conduct regular system audits to catch errors and issues
Manage all system configurations
Set up and onboard new users
Troubleshoot and resolve issues related to Salesforce applications and integrations
Contribute to a collaborative and knowledge-sharing culture by helping develop internal documentation and best practices.
What you’ll bring:
Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
Language Requirement: English
Language Preferences: English
You are a technical leader who:
Proactively identifies opportunities to leverage Salesforce to increase revenue
Develops a vision and gets buy-in from leadership
Prioritizes the most important work across many stakeholders and requests
Demonstrates expertise in custom object and field design
Has experience querying relational databases using SQL, SOQL, or other query languages
Follows development best practices to efficiently deliver high quality solutions
Considers the long run implications of design decisions to ensure that systems scale and are resilient to changes over time
Has proficiency in Apex, Visualforce, Lightning Components, and Salesforce APIs
Stays up-to-date with Salesforce advancements and industry trends to continuously improve our Salesforce environment
Can leverage tools to extract, clean, manipulate, and analyze data to make operational decisions
Has at least 3 years of experience working with Salesforce
You are an excellent project manager who:
Takes responsibility for defining project objectives, roles, and timelines
Understands the goals, motivations, and context of your stakeholders
Turns ambiguity into concrete technical requirements
Is comfortable managing multiple projects at a time and prioritizing the most important work
You are an effective risk manager who:
Exercises good judgment in prioritizing, resolving, and escalating risks
Develops system safeguards that scale and are resilient to changes
Diligently ensures Salesforce is secure and working as intended
Compensation
At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.
The United States base salary for this role is $99,000.
The Kenya base salary for this role is $61,900.
This role is fully remote, so if you are not based in the US or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process.
Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:
A positive and supportive team with opportunities for advancement
A demonstrated commitment to helping all staff develop and grow
A competitive salary, including bonus
A robust health benefits plan (exact details will vary by country)
Unlimited PTO (that we encourage staff to take!)
Desk allowance and flexible work location
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