Global People Technology Operations Manager
We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.
We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.
We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.About the Role
Glean is seeking an experienced Global People Technology Operations Manager to set up, lead, and scale our People Technology Operations and Shared Services function. The ideal candidate brings at least 10 years of experience in HR/People operations, technology, and shared services, with a proven record of establishing operational teams and processes from the ground up. This is a strategic, hands-on role reporting into the People function, enabling Glean’s growth through technology, efficient processes, and best-in-class employee experience.
Key Responsibilities
- Set up and operationalize the People Technology Operations and Shared Services function at Glean, including defining structures, OKRs, processes, tools, and reporting frameworks.
- Lead the identification, implementation, and governance of HR technology (such as HRIS, ATS, LMS, performance management systems), ensuring seamless integration into Glean’s business systems.
- Own the delivery of core administration and transactional HR activities, including data management, employee documentation, HR helpdesk and query resolution — ensuring accuracy, compliance, and best practice.
- Collaborate with People Business Partners, IT, Finance, Legal, and other stakeholders to optimize people processes, automate workflows, and enhance operational efficiency.
- Utilize data analytics and technology to drive actionable insights on people metrics and continuous improvement in service delivery.
- Lead, mentor, and develop a high-performing shared services team supporting the company’s global operations.
- Ensure strong controls and compliance with statutory, legislative, and audit requirements related to people operations.
- Support onboarding, internal mobility, and offboarding activities with a focus on employee experience and process consistency.
- Develop and maintain documentation for all operational processes, create playbooks, and ensure team knowledge is current and scalable.
- Act as the SME for People Operations systems, processes, and change management in the company.
Who You Are
- 10+ years of experience in People Operations, People Technology, Shared Services, or a related HR domain, ideally in high-growth, global organisations.
- Demonstrated success setting up and scaling People Technology Operations or Shared Services centers, preferably in a startup or multinational environment.
- Deep expertise in HR technology systems (HRIS, ATS, LMS, case management) and process automation.
- Strong understanding of Indian HR and payroll compliance; global experience is a plus.
- Analytical, data-driven, and process-oriented mindset with a bias toward continuous improvement.
- Excellent stakeholder management, project management, and cross-functional collaboration skills.
- Proven leader and people manager; able to build, motivate, and develop diverse teams.
- Exceptional communication skills, with the ability to influence at all levels and drive change across the organization.
- Experience working with and optimizing shared services models for scaling businesses.
- Entrepreneurial mindset; adaptable to ambiguity, with a focus on impact and delivery.
This position is based in Glean’s Bangalore office and may require occasional travel to other regional hubs. Glean values diversity and is committed to creating an inclusive environment for all employees.
Note: Experience building functions from the ground up and prior exposure to both operational and strategic aspects of People Technology and Shared Services will be a significant advantage.
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