Global People Technology Operations Manager

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is seeking an experienced Global People Technology Operations Manager to set up, lead, and scale our People Technology Operations and Shared Services function. The ideal candidate brings at least 10 years of experience in HR/People operations, technology, and shared services, with a proven record of establishing operational teams and processes from the ground up. This is a strategic, hands-on role reporting into the People function, enabling Glean’s growth through technology, efficient processes, and best-in-class employee experience.

You will:

• Set up and operationalize the People Technology Operations and Shared Services function at Glean, including defining structures, OKRs, processes, tools, and reporting frameworks.
• Lead the identification, implementation, and governance of HR technology (such as HRIS, ATS, LMS, performance management systems), ensuring seamless integration into Glean’s business systems.
• Own the delivery of core administration and transactional HR activities, including data management, employee documentation, HR helpdesk and query resolution — ensuring accuracy, compliance, and best practice.
• Collaborate with People Business Partners, IT, Finance, Legal, and other stakeholders to optimize people processes, automate workflows, and enhance operational efficiency.
• Utilize data analytics and technology to drive actionable insights on people metrics and continuous improvement in service delivery.
• Lead, mentor, and develop a high-performing shared services team supporting the company’s global operations.
• Ensure strong controls and compliance with statutory, legislative, and audit requirements related to people operations.
• Support onboarding, internal mobility, and offboarding activities with a focus on employee experience and process consistency.
• Develop and maintain documentation for all operational processes, create playbooks, and ensure team knowledge is current and scalable.
• Act as the SME for People Operations systems, processes, and change management in the company.

About you:

• 10+ years of experience in People Operations, People Technology, Shared Services, or a related HR domain, ideally in high-growth, global organisations.
• Demonstrated success setting up and scaling People Technology Operations or Shared Services centers, preferably in a startup or multinational environment.
• Deep expertise in HR technology systems (HRIS, ATS, LMS, case management) and process automation.
• Strong understanding of Indian HR and payroll compliance; global experience is a plus.
• Analytical, data-driven, and process-oriented mindset with a bias toward continuous improvement.
• Excellent stakeholder management, project management, and cross-functional collaboration skills.
• Proven leader and people manager; able to build, motivate, and develop diverse teams.
• Exceptional communication skills, with the ability to influence at all levels and drive change across the organization.
• Experience working with and optimizing shared services models for scaling businesses.
• Entrepreneurial mindset; adaptable to ambiguity, with a focus on impact and delivery.
• Experience building functions from the ground up and prior exposure to both operational and strategic aspects of People Technology and Shared Services will be a significant advantage.