Payroll & People Operations Partner

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

We're seeking an enthusiastic and detail-oriented People and Payroll Operations Partner to be based in our new Lisbon hub. You will be joining a global People Operations team who are located across our London and Riga hubs. We require someone with strong Portuguese payroll expertise. Experience with our other payroll systems would be advantageous. In this role, you must be self-reliant and dependable when managing global payroll, benefits, and people operations tasks. You will also have the chance to work on exciting projects and showcase strong analytical skills and a passion for process improvement.

What excites you 

• Overseeing Portuguese payroll and benefits, collaborating with stakeholders and providers, handling employee queries, and actively contributing to People team tasks and projects.
• Delivering insightful analysis by skilfully handling data, helping work better and making smarter decisions.
• Leading initiatives for process improvements and identifying process gaps, while designing effective solutions.
• Continually refreshing our internal procedures and guides, ensuring they are crystal clear and user-friendly, making your work life smoother and more enjoyable.
• Having a passion for technology and an aptitude for creative problem-solving, and seek innovative solutions.

What excites us  

• Extensive technical knowledge of payroll procedures in Portugal and robust local HR knowledge
• Knowledge of international payrolls (UK, France, Ireland, US, Australia) is a plus.
• A proven track record in initiating and implementing process improvements.
• A history of owning projects focused on enhancing operational procedures.
• Experience in People Operations and Benefits management.
• Experience in thriving within a fast-paced environment.
• Exceptional data manipulation skills, able to transform raw data into meaningful insights.
• Ability to work independently and ensure the accuracy of information before entering it into systems.
• Experience in working with outsourced payroll models and managing third-party vendors for global payrolls.
• Bonus points - experience in building a new office hub from scratch and shaping its success from the ground up.

Base salary range: €24,800 - €37,200 per annum (inclusive of 13th and 14th month salaries)

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

Please note. this role is initially being offered through an Employer of Record (EOR), our standard benefits package will be available upon transition to direct employment.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.