Back to jobs
New

Winback Specialist

Pakistan - Remote

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

The Winback Specialist is responsible for relationship building with Motive customers. This position coordinates, executes, and manages programs built to effectively reactivate/recover/retain customers through positive relationship-building, listening to concerns/addressing issues and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent communication skills and demonstrates good judgment.

What You'll Do:

  • Identify signals of pay-fail at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal
  • Handle large volume of phone conversations and email inquiries
  • Maximize customer lifetime value and minimize pay-fail churn risk while increasing overall customer satisfaction and identifying up-sell opportunities
  • Build quick rapport with customers and apply both persuasive rebuttal skills and problem solving strategies while providing solutions
  • Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations

What We're Looking For:

  • 2+ years prior experience in a customer facing role (sales and/or support)
  • Strong ability to build and maintain customer relationships
  • Effective listening and problem-solving skills
  • Excellent communication (both written and verbal) and presentation skills
  • Proven ability to manage multiple responsibilities with a high attention to detail and professionalism

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

#LI-Remote

Create a Job Alert

Interested in building your career at Motive? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

MM/DD/YYYY (as listed on your CNIC)

What tangible factors are most important to you when considering a job opportunity? *

Select your top 3.

Select...

Let Motive know what pronouns you use so we can address you correctly.

Select...

The use of a preferred name is a common practice among our team members in customer-facing roles. This helps make interactions with clients smoother. If you would like to use a different name for this purpose, please enter it here.
Your preferred name must begin with the first letter of your first name. This choice is permanent and cannot be changed after hire. If you do not wish to use a different name, enter your first name. Review the Employee Name Policy for more details.

Please use the following format to enter your CNIC number

(XXXXX-XXXXXXX-X)
Select...

Global Diversity Survey

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

Select...
Select...