Customer Success Manager, Commercial UKI

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io. 

 

RESPONSIBILITIES 

• Partner with customers’ senior executives to uncover business pain and strategically map Gong’s value
• Drive engagement & adoption across the user base and foster enthusiastic, passionate customers
• Establish a trusted relationship with each customer and drive continuous value of our products.

QUALIFICATIONS 

• 2+ years of relevant work experience, in a CSM, Account Management, AE or SDR role managing 50+ accounts
• Demonstrated background in developing and managing commercial relationships and renewing contracts
• Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
• Excellent verbal and written communication skills
• Previous B2B SaaS and enterprise software experience.

YOU ARE

• Passionate about providing an exceptional customer experience
• Creative, resourceful, detail-oriented, and well-organised
• A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment
• Someone who flourishes when given responsibility and a sense of ownership.

 

YOU’LL GET TO

• Proactively own and manage the success of a portfolio of accounts, serving as the main point of contact
• Develop individual success plans for your customers ensuring adoption, retention and expansion across your book
• Lead all QBR activity within your book. Some international travel will be required
• Challenge yourself and take your career to the next level.

PERKS & BENEFITS 

• Education & learning stipend to support your personal growth and development.
• Annual Leave / Paid Parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home allowance to help you succeed in a remote environment.

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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