Mitarbeiter/-in im Kundenservice

About Grover

Unlock the future of tech with Grover!  We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover! 

Our Mission & Vision

To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally! 

We're proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste. 

We are looking for a motivated Mitarbeiter/-in im Kundenservice full-time to join our talented Customer Experience team in our Berlin HQ, 3 days a week. 

 🎯 What you will contribute:

• Communicate with our customers across multiple channels
• Investigate and troubleshoot customer issues or complaints to find effective solutions
• Develop a deep understanding of our products/services to effectively assist customers
• Educate our customers on product features, best practices, and self-help resources
• Proactively contribute suggestions and ideas, and implement them independently

🤝 What you bring:

• Ideally, initial experience in a customer-facing position in a dynamic setting (start-up preferred)
• Excellent customer centricity and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Empathy and a genuine desire to give the best customer experience
• Fluent language skills in English with a minimum C1 level in German (required) (Dutch and Spanish are a plus)

❤️‍🔥 What you will love about us:

• Hybrid model (3 days per week at our HQ) with 30 days per year to work abroad 
• BVG monthly discount to drive you everywhere in Berlin
• Mental health support with Nilo.health
• Physical health support with Urban Sports Club
• 1 paid volunteering day per month
• Annual learning budget of 750€ 
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open & dog-friendly office located in Berlin-Schöneberg with regular events
• A diverse global team of 75 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world. 💚

We are looking forward to e-meeting you! 🚀