Workplace Experience Lead

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide

Gusto is seeking a Workplace Experience Lead who will serve as the face of the New York office and dive into special projects. If you are a driven office professional with a passion for streamlining processes and a knack for creativity, this role will give you the opportunity to have a great impact on a growing workplace. If you enjoy working autonomously, love communicating, and are excited to expand your business knowledge you won’t want to let this opportunity pass you by!

About the Team:

Our workplace team builds an environment where work inspires a better life. From the design and function of our offices to programs that drive meaningful community and connection, the Environment Team is focused on a world class employee experience. Our success is driven by anticipating and delivering on the needs of our Gusties to create a happy and productive workplace.

Here’s what you’ll do day-to-day:

• Greet all employees and guests who come through the door
• Manage office vendor contracts, schedules, services and relationships
• Liaison for future build outs 
• Planning, setup and breakdown of community events & activities
• Implement and oversee processes for office inventory management
• Provide ad-hoc support to other staff members and departments as necessary
• Manage Executive corporate housing logistics 
• Act as the liaison between the office and building management for facilities repairs and adjustments
• Keep office service resources and documents up to date
• Budget management and tracking 
• Triaging and solving for workplace tickets
• Project management
• Communications liaison for NYC population
• Space planning and seating management 

Here’s what we're looking for:

• Previous experience in an office management or administrative support role in a startup or office environment of 100+ employees
• Positive and energetic with a passion to drive the Gusto values to unparalleled levels
• Stay cool under pressure and are able to effectively prioritize tasks
• Pay close attention to detail and follow through on tasks with a can-do attitude
• Have strong problem solving skills and reasoning to solve administrative issues
• Have a curiosity for people and enjoy creating an environment where people feel welcomed and comfortable

Our cash compensation amount for this role is $93,000/yr to $127,000/yr for New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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