Senior System Operations Engineer

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.

 Key Responsibilities 

• Manage daily IT operations, systems, networks, and end-user support across the organization.
• Troubleshoot hardware, software, network, and access-related issues while ensuring timely resolution and escalation when needed.
• Support IT service management activities, including ticket handling, SLA monitoring, reporting, and documentation.
• Manage endpoint devices, system updates, security tools, and asset lifecycle activities.
• Handle onboarding and offboarding activities, including account provisioning, access management, and device setup/return.
• Administer Active Directory, user access, permissions, VPN, SSO, and related identity management activities.
• Support infrastructure, applications, backups, and operational data processing activities.
• Maintain IT asset records, technical documentation, SOPs, and operational knowledge bases.
• Support cyber security, compliance, patch management, and cross-functional operational initiatives.

Qualifications: 

• Bachelor’s degree in computer science, Information Technology, Information Systems, or a related field.
• 3+ years of experience in IT operations, system administration, endpoint management, infrastructure support, or technical support.
• Strong experience with Microsoft Active Directory, Azure AD / Entra ID, Group Policies, and user access management.
• Experience supporting onboarding/offboarding, device lifecycle, ticketing systems, patching, and operational reporting.
• Experience with endpoint management tools such as ManageEngine Endpoint Central, Microsoft Intune, SCCM, or similar.
• Good understanding of ITSM processes including incident, request, change, problem management, RCA, and SLA tracking.
• Knowledge of endpoint security, antivirus/EDR, patch management, VPN, MFA, SSO, backup basics, and access control principles.
• Strong troubleshooting, documentation, communication, prioritization, and coordination skills.

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.