Customer Service Representative

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world’s seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.

• Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices. 
• Career Growth: Opportunities for internal mobility, leadership development, and continued learning.
• Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.
• Inclusive Culture: Committed to diversity, teamwork, and sustainability

Location: The Customer Service Representative position is located at our North American Headquarters in the AT&T (Batman) Building in downtown Nashville, TN. Enjoy a collaborative work environment from Nashville's most iconic building featuring company-paid on-site parking, a cafe, gym, dry-cleaning services, and more. 

Work Style: In-person, Monday - Friday

 

Job Purpose

Responsible for customer service functions for select key accounts. Process orders and review inventory relative to customers’ needs. Acts as liaison to SCM team to achieve optimum fill rates. Provide support to director and manager pertaining to sales reports and customer support follow up. Maintains an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer.

 

Key Accountabilities

• Secure and process fulfillment ensuring required weight and shipping dates are met.
• Process and confirm orders and communicate order status to customers
• Follow up on delivery of orders; troubleshoot missed delivery dates, shortages and overages
• Prepare and send monthly sales reports and fill rate reports
• Prepare direct factory container status reports and communicate to customers
• Track and prepare inventory reports
• Determine product shortfalls and communicate these with SCM
• Track urgent factory containers incoming to Hankook warehouses with SCM and warehouse personnel to assure customer’s forecast is met
• Communicate new products and / or code changes to customers.
• Coordinate set up of customer material codes as needed
• Manage and allocate backorders
• Call Center customer service for special orders and stock inquiries
• Any other duties/responsibilities as assigned by Management

 

Level of Accountabilities

• Individual Contributor / Coordinator
• Updates and maintains all files and records and adheres to all company policy and procedures

 

Core Competencies

• Excellent collaboration & interpersonal skills
• Superior communication skills
• Works well under pressure
• Deadline driven
• Detailed oriented
• Able to multi-task