Staff Product Designer, Patient (Activation)

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

As a Staff Product Designer on Headway’s Patient team, you’ll design the continued care journey for patients—making it easier to get started with therapy and feel supported every step of the way. You’ll create thoughtful, seamless experiences that help patients:

• Book their first appointment
• Connect with a new provider
• Transition smoothly if they need a different provider
• Stay engaged in care between sessions

Your work will shape the core patient experience across multiple product surfaces. You’ll balance near-term goals like conversion and engagement with a longer-term vision for accessible, human-centered mental health care—all while moving fast and grounding decisions in real patient needs.

In this role, you’ll:

• Prototype and ship experiments that improve how patients get to their first session with a therapist or psychiatrist
• Lead design for onboarding and ongoing care journeys, ensuring patients feel supported throughout their experience with Headway
• Define the vision for new AI-powered patient products and bring them to life
• Translate ideas into production-ready, high-quality visual design
• Develop and document reusable design patterns in our patient-facing design system (Helix)
• Collaborate closely with PMs, marketers, engineers, researchers, and other product and brand designers

You’ll be a great fit if:

• Have 8+ years experience as a Product Designer, designing high-performing, consumer-facing desktop and mobile web products
• Bring strong visual and interaction design craft—and enjoy raising the bar for both.
• Are excited by hypothesis-driven iteration, experimentation, and measurable impact.
• Can translate user insights and business goals into polished, intuitive design.
• Desire for your work to make a meaningful difference in people’s lives.

Compensation & Benefits:

The expected base pay range for this position is $215,900 - $254,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development 

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We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, click here.