Care Navigator Supervisor

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

Join us in tackling healthcare for rural America! We’re seeking a Michigan Field Care Navigator Supervisor to manage a team of Homeward Care Navigators. A Homeward Care Navigator works with our members and their providers to achieve their best health. The Homeward Care Navigator conducts proactive telephonic, video, in-home, and in-person outreach to build relationships with members and connect them with services they need- medical, behavioral, and social- and address gaps in their care. As the Field Care Navigator Supervisor, you will report to the Navigation Service Line Leader and will be responsible for hiring, training, coaching, mentoring, and performance monitoring a Field Care Navigator team. You will be Homeward’s Care Navigation subject matter expert.

What You'll Do

• Manage the day-to-day operations for a team of Michigan Field Care Navigators by providing direct leadership, support, and guidance. 
• Take ownership of supervisory decisions by confidently addressing routine operational issues and escalating thoughtfully with well-prepared recommendations when needed.
• Assume primary responsibility for hiring, training, development, and performance monitoring of Care Navigators in collaboration with the Navigation Service Line Leader
• Become a subject matter expert in care navigation for Homeward 
• Conduct regular team meetings, one-on-one sessions, and performance evaluations to assess individual and team performance. 
• Foster a positive and inclusive work environment that promotes teamwork, professional growth, and employee engagement.
• Conduct regular quality assurance reviews via direct observation of virtual member visits and management of member feedback. 
• Conduct regular audits of member records, documentation, and care plans to ensure compliance with regulatory standards and company guidelines. 
• Identify opportunities for quality improvement and implement corrective actions as needed to enhance the quality and effectiveness of member care services.
• Serve as a point of contact for the Michigan Field Care Navigators for concerns, grievances, and conflict resolution, providing guidance, mediation, and support as needed in a timely manner. 
• Collaborate with Navigation Service Line Leader and cross-functional teams to streamline processes, enhance workflows, and drive operational efficiency.
• Consistently prioritize and complete time-sensitive tasks on schedule, demonstrating strong organizational and time management skills.
• Foster open and proactive communication with colleagues and leaders by sharing timely updates on key responsibilities and team priorities.
  
  

What You Bring

• Registered Nurse degree from an accredited school of nursing is preferred but not required
• Licensed/Certified/eligible to practice in the United States
• Licensure in Michigan (within 3 months) and ability to become licensed in additional states
• Strong decision-making skills with ability to act independently and confidently within defined role scope.
• Proven ability to manage multiple priorities with minimal follow-up, demonstrating excellent organizational and time management skills.
• Three years of supervisory or leadership experience in a healthcare environment
• Two years of supervisory experience in a Hybrid Model or Full Remote Model is preferred. 
• Passion for delivering care in rural America
• Experience working on a small, fast-paced team is a plus
• Experience working with connected devices/loT is a plus
• Experience with various EHR platforms (Epic, Cerner, Athena, etc.) is required
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Commitment to quality, safety, and continuous improvement in patient care delivery. 
• Experience working in a start-up environment preferred
• Experience working in value based healthcare is a plus
  
  

Homeward offers unique career opportunities that underscore our vision and values, recognizing what matters most to our clinical team – time with their patients. Our care delivery model and value-based arrangements are designed to minimize administrative burden and optimize professional satisfaction, and we offer a unique combination of benefits, compensation, and rewards that are highly valued by our employees, including generous cash compensation (base + incentive), equity grants, tuition and student loan repayment, workplace flexibility, and numerous other tangible and intangible benefits.

Benefits

• Medical, dental, and vision insurance with 100% of monthly premium covered for employees
• Competitive salary and possible equity grant
• Supplemental performance  bonus opportunities
• Relocation and travel reimbursement
• Loan repayment support
• Company-sponsored 401k plan + match
• Generous paid time off
• Comprehensive training provided

What Shapes Our Company:

• Deep commitment to one another, the people and communities we serve, and to provide care that enables everyone to achieve their best health
• Compassion and empathy
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
• Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
• Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!

The base salary range for this position is $70,000 - $85,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies, and experience. Base pay is one part of the Total Package provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, and a comprehensive benefits package.

At Homeward, we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.