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Support Specialist, Sports Scientist

Toluca, Mexico

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.  

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

 

Your Role

We’re looking for a Sports Scientist Support Specialist to work directly with users, handling complex customer issues related to human performance. 

This role focuses on: 

  • Monitoring internal and external load variables. You’ll utilize a combination of software and hardware within the WIMU advanced athlete monitoring ecosystem. 
  • Improving product knowledge. You’ll be a key member in helping us increase our customers’ knowledge throughout our Latin America region, most specifically within Mexico (i.e., high performing universities, national governing bodies and professional sports organizations). 

This role is based within the Federación Mexicana de Fútbol headquarters in Toluca de Lerdo, Mexico.

Must-Haves

  • Academically qualified. You hold a higher education academic background in exercise, sports science or related fields. 
  • A field expert. You have a strong understanding of applied sport science in high-performance analysis, particularly in physical conditioning and wearable technologies.
  • Adaptable. You’re comfortable working within quick deadlines and when needed, including some weekends. You’re available to travel as necessary.
  • Communication skills. You confidently explain solutions with clarity and a human touch, ensuring technical issues are resolved or escalated when necessary.
  • Multilingual. You speak Spanish and English fluently. (Any other languages are a plus.)

Nice-to-Haves

  • Certifications. Possessing CPSS, CSCS or an equivalent certification would be a strong plus.
  • A problem solver. You’re skilled in troubleshooting software and hardware issues, running diagnostics and providing effective resolutions.
  • A tactful teacher. You can lead training plans and create educational content, including workshops and webinars, with a strong pedagogical approach that ensures a clear and effective knowledge transfer.
  • Sporting experience. If you’ve worked with elite sports teams, especially in analyzing athlete performance data, that knowledge would serve you well in this role.
  • Customer-focused. You bring prior experience in customer support.

Our Role

  • Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
  • Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
  • Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
  • Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
  • Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Inclusion at Hudl 

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. 

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. 

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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We'd like to know how well we're doing to ensure diversity, equity and inclusion in our recruitment processes. To help us reach this goal, we'd appreciate if you'd take our diversity questionnaire. Your voluntary choice to complete it will create a separate, confidential record of your name, where you learned about the role you applied for, and information about protected characteristics (UK: the Equity Act 2010).

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Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

The Regulation (EU) 2016/679 and the applicable national data processing regulations  (together, the “Applicable Legislation”) for candidates applying to the positions in the EU  give rights to individuals in respect of personal data held about them by others and as directed by the above Applicable Legislation Hudl provides you the following information:

  1. Hudl Privacy Policy can be found at https://www.hudl.com/privacy .
  2. Hudl and its affiliates act as data controllers in relation to the personal data Hudl collects in connection with its recruiting and hiring processes, as well as with data subprocessors engaged by Hudl to help manage those processes.  Hudl’s headquarters and its sub processes are located in the USA. If you are located outside of the USA, your personal data will be transferred to the USA once you submit it through our careers site.
  3. Diversity information is defined by the DPA as “sensitive”.  The information you give will be held on both manual and electronic systems by Hudl.
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