Back to jobs
New

Chief of Staff

U.S.

Chief of Staff

Location: Remote (U.S.)
Type: Full-Time

About Human Agency

Human Agency offers full-service business solutions to partners and the organizations we create. We are a team of problem solvers driven by purpose and a commitment to the free exercise of human agency.

The Opportunity

We are seeking a highly capable and strategic Chief of Staff to lead operational rhythms and high-touch, client-facing delivery—especially where modern AI solutions create leverage. You’ll serve as a force-multiplier to the executive team: aligning priorities, running cross-functional projects, and ensuring crisp execution from intake to impact. You will collaborate closely with account leads and cross-functional teammates across the company.

Key Responsibilities

Strategic & Executive Leadership

  • Partner with the Managing Director of AI and executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes.
  • Maintain focus and accountability on near-term deliverables and long-term goals; surface risks and options early.
  • Bring a practical understanding of AI capabilities; convert complex concepts into clear options with trade-offs for leaders and clients.
  • Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions.

Client Service Delivery (AI Solutions & Operations)

  • Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and post-launch improvement.
  • Run discovery to surface use cases, success metrics, risks, and change-management needs; translate findings into scopes, timelines, and clear acceptance criteria.
  • Coordinate solution build-outs with internal teammates and external partners (no engineering management required): data/connectivity needs, tool selection, light integration planning, and rollout choreography.
  • Quality & governance: set lightweight evaluation routines (accuracy, latency, cost), prompt/playbook management, basic safety/guardrail checks, and UAT plans.
  • Communication & stakeholder management: lead standing client check-ins, demo readiness, decision logs, and release notes—presenting succinct options and recommendations.
  • Budget & scope control: track time against SOWs, flag changes early, manage subcontractors, and ensure on-budget delivery with clear documentation.
  • Enablement: create simple guides, FAQs, and training sessions to help client teams adopt new AI-enabled workflows.

Operations & Project Management

  • Design and continuously improve the operating system for work: intake → triage → prioritization → delivery → QA → launch → measurement.
  • Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack).
  • Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences.

Communications & Reporting

  • Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights.
  • Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions.

Who You Are

Experience & Skills

  • 5+ years in operations, client services, program/project management, or strategic support roles with direct ownership of client-facing delivery.
  • Demonstrated success leading multi-stakeholder projects end-to-end (scope, timelines, budgets, risk, and change management).
  • AI fluency: understands common LLM-enabled use cases; can shape prompts/playbooks, evaluate quality at a basic level, and choose appropriate off-the-shelf tools or vendors.
  • High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations.
  • Bonus: familiarity with no/low-code automation (e.g., Zapier/Make), knowledge bases, and responsible AI considerations (privacy, data handling, consent).

Mindset & Traits

  • Mission-driven; systems thinker with bias for action.
  • Clear, concise communicator; calm under pressure.
  • Able to hold strategic context while driving tactical execution.

Considerations

  • Education: Bachelor’s degree or equivalent experience.
  • Ethics: Commitment to ethical practices and responsible AI.
  • Travel: Occasional (10–30%) for client activities and events.
  • Location: Remote-friendly with preference for candidates in major tech hubs.

Compensation

Base Salary: $100,000–$180,000/yr + performance-based incentives; final compensation commensurate with experience and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Create a Job Alert

Interested in building your career at Human Agency? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Human Agency’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.