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Senior Site Reliability Engineer

San Francisco, CA

Who We Are

Humane is a team of proven industry experts who have invented, built, and shipped category-defining hardware and software products to billions of people across the globe. We're known for building the audacious, ambitious, and the impossible, and we're doing it again. Our vision for the next shift between humans and computing requires innovation across multiple emerging technologies in hardware and software, from devices to cloud services.

About The Role

As a Senior Site Reliability Engineer, you will build scalable and reliable infrastructure and processes in support of Humane’s mission to reimagine computing. Reliability at high scale is a core feature in our product and is essential for a great user experience. We also understand that maintaining both engineering velocity and reliability is essential to building a great product. Providing a low-latency, privacy-respecting, ultra-durable experience is an unwavering requirement for Humane to achieve our vision.  Additionally, the team empowers our employees to safely and cost-effectively maintain company-wide velocity. We operate as software engineers with a focus on building concrete, reliable, and self-service infrastructure.

What You Might Do

  • Architect, build, automate, and maintain our mission critical infrastructure for both internal and external customers using Infrastructure-as-Code.
  • Leverage your expertise in cloud technologies, software development, and operations to define and implement impact focused strategies and roadmaps.
  • Collaborate with leadership to ensure that the platform the team builds meets the goals of the broader organization.
  • Help manage vendors, licensing, and contracts related to cloud technologies.
  • Collaborate with software developers, providing guidance to ensure the implementation of best practices for security, observability, resiliency, and disaster recovery.
  • Unlock and increase engineering velocity and safety through repeatable processes, automation, and best practices of various cloud platforms using your knowledge and experience.
  • Be part of a production on-call support rotation for Infrastructure-related services that the team owns.
  • Provide guidance around best practices for Incident Management: ensuring transparency during an incident and a blameless incident review culture.

Essential Qualifications

  • 5+ years of Production Engineering, SRE, or similar experience
  • Strong understanding of building systems at scale on cloud platforms such as AWS, Azure, and/or Google Cloud.
  • Expertise in virtualization, containerization, networking, and security.
  • Experience with current CI/CD systems, and observability platforms
  • Experience with CI/CD systems such as Github Actions, GitLab CI/CD, and/or CircleCI. 
  • Experience with observability platforms such as Datadog, Prometheus/Loki/Grafana, Honeycomb, and/or OpenTelemetry
  • Strong fluency in Python, maintaining a code base including CI/CD, unit testing, and overall design.
  • Strong proficiency with writing and maintaining Infrastructure-as-Code such as Terraform or Pulumi.
  • Solid understanding of cloud security tooling such as Wiz, AWS GuardDuty, Azure Sentinel, and/or Sysdig.

Preferred Skills

  • Experience in writing and debugging Kubernetes operators.
  • Experience in embedding with other software development teams to help ensure that new services are production ready: design, observability, resiliency, etc.
  • Experience running Hashicorp Vault at scale, specifically with regards to secrets management and public key infrastructure.
  • Experience using ArgoCD (or equivalent) to deploy workloads to Kubernetes clusters.
  • Experience running multi-region workloads and all of the challenges that come with it: load-balancing, distributed datastores, etc.
  • Experience running CockroachDB and/or PostgreSQL at scale.

Salary Range: $180,000 - $230,000

Compensation & Benefits (Full-Time Employees)

  • The salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills
  • At Humane, you'll enjoy benefits that include health & wellness and work/life balance offerings. Our portfolio of benefits include: comprehensive healthcare insurance, disability insurance, life insurance, flexible spending accounts, and a 401K plan
  • Humane employees also enjoy generous paid time off and leave programs, commuter benefits, team events, snacks and other perks

Why Humane?

  • Develop cutting edge technologies in a creative and innovative environment
  • Imagine new opportunities in areas that matter and will impact the world you live in
  • Be a part of a high performing team of the world’s best innovators and executors
  • Flexible work arrangements to support you in working in the way that you work best
  • Our values: trust truth +joy

At Humane, diversity is important to us.

Humane is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not make hiring or employment decisions on the basis of race, color, religion (including, but not necessarily limited to, religious creed, dress, and grooming practices), citizenship, marital status, age, national origin, place of birth, height, weight, ancestry, mental or physical disability, genetic information, medical condition, U.S. (state and federal) military and veteran status, sexual orientation, gender identity, gender expression, sex, gender, pregnancy (including childbirth or related medical condition), or any other characteristics protected under applicable federal, state, or local laws (“protected characteristics” or “protected categories”). Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and ordinances, we will consider for employment qualified applicants with arrest and conviction records. At Humane, building a healthy and safe workplace is core to our mission. We prohibit harassment of any kind.

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