Back to jobs

Senior Director of Operations Strategy and Optimization

Remote

About Us

As our Senior Director of Operations Strategy and Optimization you’ll architect the next generation of Hungryroot’s fulfillment network. You will own the systems, tools, and strategies that ensure healthy food reaches customers efficiently, sustainably, and at scale.

This is a high-impact role at the intersection of technology, operations, and strategy - ideal for a leader who thrives in scaling complexity, building high-performing teams, and driving transformation. You’ll partner closely with Engineering, Product, Fulfillment Ops, and Supply Chain while leading your own cross-functional team across systems engineering, packaging, inventory, and continuous improvement.

In short: you’ll design the blueprint for how Hungryroot fulfills its mission - and build the infrastructure to support our next chapter of growth

About the role

The Senior Director of Operations Strategy and Optimization will lead the cross-functional strategy and execution of fulfillment systems and inventory, packaging operations, and continuous improvement. This role ensures that our operations, systems, tools, processes, and people are aligned to drive efficiency, compliance, and scale across our hybrid fulfillment network.

You’ll lead a growing team across systems engineering, packaging execution, inventory management, and continuous improvement  — and partner deeply with Engineering, Product, Fulfillment Ops, and Supply Chain.

As Hungryroot continues to scale its company-owned fulfillment center network and manage 3PL partnerships, we are investing in world-class systems and operational infrastructure to support accurate, efficient, and safe delivery of food to our customers.

Responsibilities

Fulfillment Systems Strategy

  • Own the end-to-end strategy and configuration of core fulfillment systems (WMS, OMS, labor management, scanning tools, and automation)
  • Translate operational needs into scalable workflows, logic rules, and system automations
  • Lead vendor selection, product roadmaps, and cross-functional alignment with Tech & Product.

Network Implementation and Scale

  • Standardize systems and SOPs across company-owned FCs and 3PLs.
  • Lead onboarding of new fulfillment centers into our systems ecosystem
  • Develop tooling and standards for slotting, labeling, pick-pack, packaging, and staging
  • Ensure stability, uptime, and SLA performance across all tools and processes

Inventory and Packaging Excellence

  • Build a comprehensive inventory strategy aligned with financial and operational goals
  • Partner across purchasing, warehousing, finance, and sales for flawless execution
  • Drive packaging innovation for efficiency, safety, sustainability, and customer delight
  • Evaluate and implement new technologies and best practices to optimize  inventory and packaging efficiency

Continuous Improvement and Performance Management

  • Champion Lean, continuous improvement, and data-driven problem solving to optimize efficiency
  • Establish KPIs for uptime, productivity, inventory health, throughput, and safety
  • Build visibility and accountability around operational data and outcomes

Leadership and Team Development

  • Lead, coach, and grow a high-performing team across fulfillment systems, packaging, and continuous improvement
  • Foster cross-functional collaboration with Tech, Product, and Ops stakeholders
  • Create a culture of innovation, accountability, and operational excellence

Qualifications

  • 8–12+ years of progressive experience in fulfillment, supply chain systems, or operations strategy
  • Proven leadership across multi-site fulfillment networks (company-owned + 3PL).
  • Expertise in WMS/OMS, automation integrations, inventory management, and packaging
  • Track record of implementing large-scale systems and process transformations
  • Strong communicator and cross-functional leader with the ability to influence tech and ops teams
  • Methodologies such as Lean and Six Sigma to streamline processes and drive performance
  • Experience with NetSuite, JIRA and Confluence
  • Bachelor's degree in business administration, operations management, or a related field
  • Systems thinker with bias for execution  and scale

Perks & Benefits

  • Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
  • Equity 
  • Unlimited vacation policy
  • Universal paid parental leave
  • Monthly Hungryroot credit for delicious, healthy groceries
  • Comprehensive health, vision, dental, and life insurance
  • 401k with Company Match
  • A work from home stipend to support your initial home-office setup

Expected Pay Range
$200,000-$225,000
Bonus Eligible

The employer will not sponsor applicants for work visas.

Our mission to help make healthy eating easy, accessible, and joyful is better served by a diverse workplace. We are a proud Equal Opportunity Employer committed to building an inclusive workplace. We have zero-tolerance for harassment or discrimination. We do not discriminate on the basis of any protected class.

 

Create a Job Alert

Interested in building your career at Hungryroot? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Hungryroot’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.