Back to jobs
New

People Operations Analyst

Mountain View, California, United States

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

People Operations Analyst

Location: Mountain View, CA

Reports to: Manager, People Operations

About the Role

Are you ready to stop doing traditional, manual HR administration and start building the future of People Operations?

At ID.me, we are completely reimagining how HR functions. We aren't just maintaining the status quo; we are aggressively automating routine tasks, deploying AI agents, and building a "zero-touch" operations center. We are looking for a People Operations Analyst who is part HR Generalist, part process-engineer, and entirely obsessed with the employee experience.

You won't just be managing a queue of tickets. You will be actively participating in our transformation, documenting workflows, training our AI chatbots, and building self-service tools. As our AI capabilities mature and handle our Tier 0 and Tier 1 volume, your role will focus on solving complex escalations and driving critical programmatic work across the entire employee lifecycle, compliance, people analytics, and learning & development.

If you want to help take a high-growth company to IPO readiness by replacing manual bottlenecks with self-driving solutions, this is the role for you.

What You’ll Do

  1. Drive HR Automation & AI Enablement
  • Build the Brain: Partner with the People Ops Manager to build and refine the Knowledge Base (KB) articles and documentation that power our internal AI chatbots, with the goal of maximizing the deflection of routine Tier 0 and Tier 1 inquiries.
  • Process Reengineering: Help audit and automate critical HR lifecycle transactions. You will actively support our transition from manual processing to manager self-service and automated workflows across the entire employee journey.
  • Data-Driven Insights: Support the deployment and maintenance of People Analytics reporting, ensuring that critical workforce data flows seamlessly and accurately to inform leadership decisions.
  1. Complex Escalation & Employee Support
  • Human-in-the-Loop Problem Solving: Serve as the primary escalation point for complex, sensitive, or edge-case employee inquiries in our HR ticketing portal that require a personalized, human touch.
  • Root Cause Obsession: You won't just close tickets, you’ll analyze them. Identify why escalations are happening and partner with the team to build permanent, automated fixes or self-service workflows to proactively address underlying issues.
  1. Program Ownership (Employee Lifecycle, Compliance & L&D)
  • Employee Lifecycle Management: Serve as the primary steward of the employee experience from day one onward. You will support managers through key lifecycle events, manage end-to-end offboarding logistics, and provide operational support for our immigration and visa programs.
  • PMO & Project Management: Serve as the operational coordinator for the People Team's PMO (Project Management Office). You will help keep the entire team accountable and on track with our departmental OKRs, ensuring strategic initiatives are measured and delivered on time.
  • Compliance & Risk Management: Manage compliance administration to ensure IPO readiness. This includes running EEO-1 reporting, automating workers' compensation claim intake, maintaining I-9/E-Verify compliance, and supporting SOX control documentation.
  • L&D Coordination: Act as the operational backbone for ID.me University (Absorb LMS). You will ensure 100% enrollment and completion of mandatory compliance and anti-harassment training, build compliance dashboards, and troubleshoot LMS workflows.

What We’re Looking For

  • Experience: 1-3 years of experience in HR Operations, HR Generalist, or HR Shared Services roles, ideally within a scaling tech environment.
  • Systems Expertise: Hands-on experience with modern HR tech stacks. Experience with UKG, Jira Service Management, Enboarder, and LMS platforms is a strong plus.
  • Automation Mindset: You hate doing the same manual task twice. You think in workflows, logic, and scalability, and you are excited to leverage AI tools (like Claude or Glean) to optimize your own day-to-day work.
  • Project & OKR Execution: You are highly organized and capable of managing deliverables against team OKRs, ensuring deadlines are met without dropping the ball on daily operations.
  • Cross-Functional Empathy: You can clearly and compassionately communicate with everyone from a confused new hire to external legal counsel, translating complex HR jargon into simple, actionable steps.



The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Mountain View, CA Pay Range

$102,605 - $140,350 USD

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

Create a Job Alert

Interested in building your career at ID.me? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ID.me’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.