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Recruiting Operations Specialist

Mountain View, California, United States

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Role Overview

We’re seeking a Recruiting Operations Specialist to help build a hiring experience that is efficient, compliant, scalable, and candidate-centered. As a key partner to the Recruiting Delivery Team, hiring managers, and TA Operations leadership, you will help keep recruiting operations running smoothly from interview coordination through pre-employment readiness. This role combines operational execution, process governance, compliance support, and a strong focus on candidate experience.

You will also help modernize recruiting operations through thoughtful use of AI and automation. The right candidate is highly organized, detail-oriented, trusted with sensitive information, and able to use AI as a practical skill to streamline workflows, improve quality, and drive stronger operational execution in a fast-paced environment.

This opportunity is located onsite at ID.me’s West Coast headquarters in Mountain View, California 5 days a week and is not able to be done remotely. 

What You’ll Do

Drive Interview Operations and Candidate Experience

  • Manage complex scheduling across panel, onsite, and executive interview loops while delivering a high-quality candidate and stakeholder experience.
  • Oversee interview logistics, including itineraries, calendars, interview guides, scorecards, candidate communications, assessments, and pre-employment steps.
  • Support candidate travel and related logistics as needed.
  • Use AI-supported tools to streamline coordination, improve communication quality, and reduce administrative effort while maintaining a high-trust, human-centered experience.

Strengthen Recruiting Operations and Process Execution

  • Support day-to-day Talent Acquisition Operations activities, including workflow coordination, documentation, and follow-through on key initiatives.
  • Create and improve templates, process documentation, and operational resources to support consistency, scalability, and execution quality.
  • Identify and implement process improvements that reduce manual effort, improve service levels, and enable more efficient ways of working.
  • Support TA Operations projects and initiatives, including tool rollouts, process updates, recruiting campaigns, and hiring surges.

Maintain Process Governance and Data Quality

  • Own the recruiting SOP library as the source of truth for operating procedures across the hiring lifecycle.
  • Keep process documentation current and support adoption of consistent best practices across the recruiting function.
  • Maintain ATS data accuracy and stage/status integrity, including required fields, dispositions, and workflow compliance.
  • Prepare and review recurring reports related to pipeline hygiene, screening turnaround times, operational performance, and program activity.
  • Use AI-enabled tools to support reporting and analysis by surfacing trends, flagging exceptions, and identifying data quality issues, while validating outputs for accuracy.

Support Recruiting Programs and Onboarding Readiness

  • Support recruiting initiatives such as early career hiring, university recruiting, veteran hiring, recruiting events, and hiring campaigns.
  • Assist with talent marketing and candidate communications related to events and nurture efforts.
  • Help coordinate onboarding and orientation logistics to create a smooth transition from offer acceptance through Day 1.
  • Support pre-employment immigration processes by track key milestones, required documentation, and case status to support hiring readiness and operational visibility.

Advance Recruiting Operations Through AI

  • Use approved AI-enabled tools to improve the speed, accuracy, and scalability of recruiting operations.
  • Identify opportunities to apply AI and automation to coordination, documentation, reporting, and communication workflows.
  • Apply sound judgment to determine when AI is appropriate and when a human-led approach is required, especially in sensitive situations.
  • Protect candidate privacy and confidential information in accordance with company policies and data protection standards.
  • Escalate tool issues, workflow gaps, or potential data risks to TA Operations leadership.

What We’re Looking For

Required Qualifications

  • Bachelor’s degree required.
  • 0–2+ years of experience, including internships, academic projects, or entry-level exposure in recruiting operations, recruiting coordination, human resources, talent acquisition, sales operations or a related field, or equivalent practical experience.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
  • High attention to detail and strong standards for documentation, accuracy, and follow-through.
  • Strong written and verbal communication skills.
  • Experience handling sensitive or confidential information with discretion.
  • Ability to work independently within established processes while applying sound judgment.
  • Demonstrated AI fluency, including the ability to use AI tools to improve workflow efficiency, quality, and execution.
  • Successful completion of an AI skills assessment.

Preferred Qualifications

  • Experience with Greenhouse ATS and Google Workspace, including Calendar, Gmail, Docs, and Sheets.
  • Experience supporting recruiting compliance processes, including background checks, drug screening, audit preparation, or employment documentation.
  • Experience using AI-enabled tools to improve operational workflows, documentation, communications, or reporting.
  • Experience supporting recruiting programs such as events, early career hiring or hiring campaigns.
  • Comfort working with senior stakeholders and managing complex scheduling scenarios.
  • Familiarity with recruiting metrics such as pipeline health, funnel conversion, cycle time, screening turnaround, and SLA tracking.
  • Experience building or maintaining SOPs, playbooks, or operational process documentation.

Why This Role Matters

This role helps create the structure, quality, and consistency that allows recruiting to operate at scale. You’ll play an important part in delivering a strong candidate experience, protecting compliance, improving operational performance, and helping the team work smarter through thoughtful process design and responsible use of AI.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Mountain View, CA Pay Range

$95,000 - $110,045 USD

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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