Job Application for Sr. Director, HR Strategy & Operations at iHerb

Job Summary:

The Sr. Director, Human Resources Strategy & Operations is responsible for implementing, scaling, and improving people strategy programs designed to support business goals while providing oversight for and management of all operational functions for Human Resources. Furthermore, this role will understand overall people trends, challenges, and opportunities and, they will implement solutions that increase engagement, strengthen the effectiveness of our managers, and reduce unhealthy turnover, thus creating the most productive and satisfying work experiences for our people across the world.

Job Expectations:

Partners closely with CHRO and Global HR leadership team and HR Business Partners to optimize HR strategy, operations processes, and programs
Provides coaching and support to HR Business Partners to ensure alignment and bridge duties for all locations
Manage and report on the performance of the global HR organization; set stretch performance objectives for team members and hold them accountable for achieving these; inspire high levels of impact.
Partner and advisor to our leaders and proactively diagnose and communicate trends around their people and teams (i.e., engagement, development, retention, collaboration) and lead the development of solutions to address them - with the goal of supporting their business goals through a people lens
Develop HR frameworks and tools, ensuring that these meet business needs, align with internal programs and practices, and comply with external requirements
Acts as a coach to management on team member performance, employee relations issues and other team member management programs
In partnership with the Total Rewards and our Talent Management teams, lead the execution of activities within the employee lifecycle for all global locations - including performance management, merit and bonus planning, promotions and internal transfers and exits/terminations.
Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems
Ensure strict adherence to all applicable employment laws and regulations, including but not limited to labor relations, equal opportunity, safety, and data privacy. Develop and implement robust compliance programs to mitigate risks and maintain legal compliance.
Support with a variety of HR related initiatives including but not limited to cultural innovations, flexible work schedules, telecommuting, work from home program resulting from work environment changes

Knowledge, Skills and Abilities:

Required:

A natural leader with an impressive balance of business acumen, influencing skills, empathy, relationship building, and courageous authenticity with unquestionable integrity
Expert at coaching leaders through challenging team dynamics and helping them build alignment through effective communication, conflict resolution and an ability to truly understand the root cause of issues
An instinctive influencer with a clear point of view - you are seen as a trusted advisor, people seek you out, trust your advice and follow your lead
An amazing communicator, able to effectively work with discretion and sensitivity across all levels of the business
Ability to use logic, reasoning, and factual data to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Excellent at delivering difficult feedback/messages with a unique balance of directness, objectivity, and transparency
Ability to work independently including the ability to research and resolve issues with minimal supervision
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
Ability to research and interpret employment laws and regulatory changes, keeping up to date to assist with implementing revisions
High degree of accuracy and attention to detail
Excellent organization skills and ability to multitask

Equipment Knowledge:

Experience with Workday HRIS strongly preferred
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum of ten (10) years of Global Human Resources experience with multi-disciplinary knowledge of Human Resources systems, employment law, technology and processes; six to eight (6-8) years of progressive leadership experience
At least past 5 years’ experience working for a public company.

Education Requirements:

Bachelor’s Degree in Human Resources Management or related field preferred, or a combination of education and equivalent work experience.

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$176,534 - $264,667 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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Sr. Director, HR Strategy & Operations

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