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Operations & Supply Planning Specialist, House Brands

United States of America - Irvine, California

 

Job Summary: 

The House Brands Operations & Supply Planning Specialist , applies their analytical skills and business expertise to take ownership and drive growth and profitability for the iHerb brands while articulating a clear strategy and long-term vision.  The Specialist will have a fundamental understanding of the products, vendors, manufacturing process, brands and global trends driving the business. They will lead the team in evaluating, curating, pricing, promoting, and growing the iHerb brands/products and cultivating strong vendor partnerships that result in mutually beneficial opportunities. 

 

Job Expectations:

 

  • Build and maintain strong relationships with key manufacturers and vendors to support sales growth, product innovation, margin expansion, and promotional initiatives.

  • Create and implement operational policies, procedures, and strategies to align with business objectives.

  • Create, review, and utilize data/reports to enable in-depth analysis of iHerb brands successes/challenges.

  • Streamline workflows, eliminate bottlenecks, and implement process improvements to increase efficiency and productivity.

  • Responsible for full-cycle contract management and the corresponding creation and maintenance of vendor and SKU data.

  • Understand manufacturing process and timeline.  Collect, track, and update production schedules from manufacturers; maintain and distribute the internal Finished Goods Report.

  • Manage inventory, oversee procurement, and optimize logistics and supply chain operations to ensure stock availability and control costs.

  • Lead the team to strategically negotiate with vendors to secure exceptional pricing and MOQ, special opportunity buys, delivery, and payment terms for large volume, highly visible accounts.

  • Work with cross-functional departments to ensure seamless communication and coordination.

  • Identify and address operational challenges, troubleshoot issues, and manage risk management effectively. 

  • Collaborate with Marketing to plan and manage short- and long-term promotional activities that are both profitable and operationally feasible.

  • Partner with the VMS and BBPC Product Development teams to ensure projects are on track and aligned with established timelines.

  • Comply with company policies and procedures, including safety, business ethics, and standards of conduct. The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.


 

Knowledge, Skills and Abilities:

Required:         

  • Skillful, creative negotiator with long-term Private Labels development and management experience.

  • Intellectually curious, energetic self-starter that is highly resourceful with a can-do attitude and solid decision making skills.

  • Confidence to manage up, secure buy-in from senior leadership, and navigate challenging situations.

  • Analytical and deductive reasoning skills; stickler for processes and ability to identify needed improvements. 

  • Entrepreneurial mindset and positive leader that is a mentor and team player/developer/builder and collaborator with strong interpersonal skills and long term vision.

  • Ability to operate independently, work under pressure and coordinate, organize and motivate team to meet deadlines and goals successfully with a high level of quality.

  • Strong organizational and project management skills; ability to manage multiple projects with competing demands for resources and meet deadlines.

  • Proven strength in oral/written communication skills with ability to make presentations, communicate and partner with people at all levels of the organization and with external contacts.

 

Equipment Knowledge:

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

  • SAP, Asana, Tableau, WMS, EDI, experience a plus

 

Experience Requirements:

Generally, requires a minimum of seven (7) years of progressive experience in operations, supply chain, purchasing, merchandising, marketing or directly related role with equivalent responsibilities, preferably in an e-commerce environment with natural products experience a plus


 

Education Requirements: 

  • Bachelor’s Degree in Business, Supply Chain, Merchandising or related field preferred, or a combination of education and equivalent work experience. MBA a plus.

 

#LI-ME1

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.  The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.  iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year.  Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
 
For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$80,000 - $100,000 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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