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Product Manager, Operations

Incident IQ HQ (Atlanta) OR Incident IQ North (Alpharetta)

Company Overview 

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

 

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort.

Product Manager, Operations Overview:

 

The Product Manager, Operations is a highly contributing and valuable member for Incident IQ’s Scrum teams. As the Product Manager, Operations, you will be responsible for translating the product strategy, as defined by the Strategy Product Manager, into tasks for development while working closely with the UI/UX and engineering resources to ensure a right-sized, quality product. This role is also a product ambassador both internally and externally. Touchpoints will be necessary with key internal stakeholders for go-to-market activities, with customer success to help troubleshoot customer problems, and with external customers to validate potential solutions. Outstanding communication and analytical skills are instrumental to this role.

 

Product Manager, Operations Responsibilities: 

  • Drive the execution of the 3-month product roadmap to improve the workflows and productivity of K-12 school operations.
  • Develop clear user stories and requirements with defined acceptance criteria to facilitate product development.
  • Serve as product ambassador internally and externally, sharing knowledge and answering questions.
  • Participate in recurring Agile ceremonies including Sprint Planning, Daily Standups, Sprint Demos, Refinement, etc.
  • Collaborate with Designers to bring an outstanding user experience to life.
  • Work closely with Customer Success to resolve key product issues.
  • Support Go-to-market initiatives, especially product launches.
  • Plan and prioritize product development and product feature backlog.
  • Translate the Product Manager’s strategy into tasks for development.
  • Responsible for mapping new features and creating dashboards to ensure product usage can be evaluated within iiQ’s third-party Product Usage Analytics Tool.
  • Serve as a liaison between Product and Engineering.
  • Develop detailed product feature specifications and ensure relevant teams clearly understand them.
  • Mitigate roadblocks to achieving sprint/release goals.

 

Product Manager, Operations Requirements:

  • 2+ year track record of success in product management building SaaS solutions for B2B markets using Agile, Scrum, and/or SAFe methodologies.
  • Experience with workflow solutions (ServiceNow, BMC, etc.) or in the K-12 market is required.
  • BA/BS in Computer Science, Engineering, IS, or a related technical field.
  • Proficiency with applicable project management tools and technology (Asana, Azure DevOps, Jira, Confluence, Miro)
  • Understanding of business value related to features and functions.
  • Outstanding communication, presentation, and leadership skills.
  • Strong analytical skills and experience with data-driven product design and decision-making.
  • Experience in project management in gaining commitment, engagement, and alignment among team members.
  • Experience (or strong interest) in working in a fast-paced environment.
  • At ease with ambiguity and able to roll up sleeves where necessary.
  • Training in product management curriculum preferred (i.e., Pragmatic Marketing, 280 Group, Silicon Valley Product Group, General Assembly).

What makes Incident IQ different: 

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone’s opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

 

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).  

 

Incident IQ is an Equal Opportunity Employer

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