UK General Manager

About the Role:

As the General Manager of our UK market, you’ll manage the daily operations of 7 locations and oversee a team of 20+ hospitality and operations staff. You’ll set the strategic direction for the market and be responsible for driving customer experience, sales, and operational excellence.

What skills will I need to be successful in this role?

People Management

You’re excited about growing a high-performance team through hiring, building trust, coaching, and inspiring. You know how to drive engagement within your team, so they always want to go the extra mile. You’re the first person to celebrate their successes but know how to have the tough conversations needed to drive change.

• • In this role, you’ll report to the Head of the UK Business and oversee a team consisting of City GMs, Member Experience Managers, and Member Experience Associates. 

  • We are looking for people with a proven track record of success in multi-unit management, who have led teams of 10+ to deliver exceptional results.

P&L and Performance Metrics

You have an owner/operator mentality when it comes to managing a P&L. You are adept at analysing data, identifying trends and issues, and knowing the levers you need to pull to maximise profitability. You are always looking to develop the commercial acumen and business understanding of your team, so they become better managers of their locations.

• In this role, you will have full ownership of the P&L for the UK. Your success will be measured based on performance against metrics including Unit EBITDA and NPS.

• We are looking for people who have experience with P&L management and have a proven track record of developing strategies that drive P&L performance.

Sales and Revenue Management

You have your finger on the pulse of sales in your market. You know our product, you know the competition, why members want to join us, and how to ensure they stay. You love coming up with innovative ways to drive sales at a local level and are comfortable negotiating deals and renewals with our customers. You’re energised by delivering sales coaching to improve your team’s skills and outcomes.

• In this role, you will partner with the locally-based sales team and you’ll support the sales process.

• You’ll manage Revenue as it relates to quoting the correct rental level and also how renewals relate to the current unit Revenue/EBITDA  

• We are looking for people who have experience working with sales teams in an in-person, direct-to-customer environment

• You’ll also be hands-on with launching new locations as your market expands. 

Hospitality & Member Experience

You live and breathe hospitality. Not only do you know what great service looks like, but you know how to coach and inspire your team to deliver it. You have an eye for the details, and place customer experience at the forefront of everything your team does.

• In this role, you’ll manage a front-line team whose goal is to create a workplace experience that welcomes, empowers, and delights our members. You’ll work hand in hand with cross-functional partners in Facilities and Member Tech to deliver our best-in-class member experience.

• We are looking for people who have worked in high-touch service environments and have consistently delivered excellent customer experience.

How will I be compensated?

The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual bonus calculated based on individual and company performance.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include private healthcare, generous paid time off, wellness programs, professional development grants, Private Pension plan, and many other benefits, subject to applicable eligibility criteria and company policies.