VP, Client Success

Infinite Reality (iR) is a global innovation company that powers the next generation of digital media and e-commerce through AI, spatial computing, XR, and other immersive technologies.

iR’s cutting-edge software, production, marketing services, and other capabilities empower brands and creators to craft inventive digital experiences that uplevel audience engagement, data ownership, monetization, and brand health metrics. Our portfolio includes a range of technology, sports, and entertainment assets that help customers achieve their goals. We offer customers features such as AI-assisted sales and customer service, the ability to leverage avatars, gamification and more.

Infinite Reality’s Enterprise division is a full service end-to-end solution for brands who want bespoke immersive experiences designed, built, and operated for them. iR Enterprise works with major worldwide brands and has powered programs for Warner Bros Discovery, Vodafone, LUSH, Hershey’s, and more.

Infinite Reality’s SaaS product, iR Studio, is a self service 3D immersive website builder that is designed to help creators and brands of all sizes enhance the customer purchase journey and drive deeper engagement with their communities and customers. No coding experience is required. Just design, publish, measure and monetize.

Hours: Full-time – EST

The role

Infinite Reality is seeking an experienced and relationship-focused VP, Client Success to manage and expand our industry-leading partnerships across iR Business Ventures & Partnerships accounts. This VP will own the relationship with our partners and build scalable processes for project management and delivery. Reporting to the CRO, President of Business Ventures & Partnerships, the VP will play a critical role in spearheading multifaceted relationships through incredible client servicing and meticulous attention to detail.

What you’ll do

• Account Management: Serve as the lead point of contact for our partners across key brands including Infinite Reality and the Drone Racing League, ensuring iR is delivering against contractual requirements and managing renewal processes.
• Revenue Growth: Identify areas for expanded revenue opportunities with clients and help close partnership renewals.
• Client Relations: Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Performance Measurement: Clearly communicate the progress of ongoing initiatives to internal and external stakeholders, preparing reports and tracking account metrics.
• Collaboration: Work closely with the Business Ventures team to identify and grow new opportunities with clients and across the industry.
• Problem Solving: Assist with challenging client requests or issue escalations as needed.
• Market Research & Analysis: Continuously assess market trends, customer needs, and competitive landscape to inform decisions and approach to partner management.

What you’ll bring

• 10+ years experience of client management, preferably at an agency, sports property and/or technology company
• Proven track record of successfully building and scaling partnerships
• Strong network and relationships across industry-leading companies
• Excellent communication, interpersonal, and presentation skills with the ability to effectively engage and influence stakeholders at all levels
• Proficiency in CRM software and partnership management tools
• Solid understanding of digital platforms and immersive technologies

Base pay will depend on a variety of job-related factors, which may include education, certifications, experience, market demands, and locations.

Benefits

• Paid Time-Off: We offer flexible vacation time, 10 company holidays + we shut down Christmas to New Years
• Health Plans: We offer robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available
• Wellness: Access to Teladoc and an EAP
• Parental Leave: Paid leave
• Retirement Savings: Contribute pretax earnings to our 401(k) Plan

Our Culture

• Impact: Play a crucial role in our growth journey.
• Culture: Join a vibrant team valuing creativity and collaboration.
• Growth: Thrive in a fast-paced, dynamic environment.
• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.
• Ready to shape our future? Apply now and be part of something extraordinary!

We’re looking for more forward-thinking and collaborative people to be a part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision — we’d love to hear from you!  At Infinite Reality, we're looking for people invigorated by our values and drive to change the world, not just those who simply check off boxes.

Infinite Reality embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.

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