Technical Support Analyst

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.
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We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

Innovid is seeking a Technical Services Support Analyst to join our rapidly growing global organization. This role will work closely with Product, R&D, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues. The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and can communicate directly with clients and stakeholders in a clear and concise manner.

 The Impact You'll Make:

• Provide 1st and 2nd Tier escalation support on all Innovid solutions/products
• Liaise between Client Services/Sales teams and R&D on product defects and escalations
• Troubleshoot data discrepancies
• Script custom data reports
• Investigate undocumented issues and document the troubleshooting procedure with your findings

What You'll Bring to Us:

• 1+ years experience in a technical client-facing role
• 1+ years experience in SQL
• Familiarity with HTML5 (HTML/CSS/JavaScript)
• Experience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc)
• Advanced English skills both written and spoken
• Experience with ZenDesk or other ticketing system- an advantage
• Experience with PostgreSQL- an advantage
• 1+ years experience with enterprise SaaS - an advantage
• Experience with REST APIs- an advantage
• Experience with 1 or more programming languages- an advantage

What We'll Offer You:

• Unlimited Vacations
• Monthly Inflation updates
• Lunch Credit
• OSDE 410 as medical assurance 
• English lessons
• Gym coverage
• Internet coverage
• Stock Units (RSUs)
• 1 extra paid month for primary & secondary birthing caregivers
• Learning & Development - Tools and Training 
• Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages
• High visibility roles with a tremendous amount of growth potential 
• Global team and cross-company collaboration unlike anywhere else!

#LI-SK1

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.