Growth Operations Lead – Field & Participant Quality

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

Overview
We are building large-scale real-world systems used to train next-generation AI and robotics models. Our programs involve participants performing natural daily activities while recording egocentric data using specialized hardware. As we scale to more complex setups such as multi-camera rigs, we are looking for an operator who can bridge the gap between HR recruiting, field operations, vendor teams, and data insights to ensure we recruit the right participants and maintain strong data quality and diversity.

Role Summary
This role sits at the intersection of recruiting, operations, and data. The person will work closely with HR, field teams, and vendor partners (such as BPOs) to ensure we bring in the right participants, maintain operational discipline, and continuously improve the quality and diversity of the dataset.

Key Responsibilities

Participant Growth & Recruitment
Work with HR to define the right participant profiles for programs
Ensure diversity across environments, households, and demographics
Identify gaps in participant types and improve sourcing strategies

Operations & Quality Improvement
Analyze operational data and identify patterns in participant behavior
Detect issues such as repetitive tasks, staged recordings, or poor data quality
Translate insights into improvements in recruitment, onboarding, and field operations

Vendor & Partner Management
Manage external vendor partners such as BPO teams and field partners
Ensure vendors follow operational guidelines and quality standards
Coordinate onboarding, training, and performance tracking for vendor teams

Field Program Optimization
Work closely with field captains and operations teams to improve participant performance
Design simple playbooks and training guidelines to improve task diversity and recording quality
Run operational experiments to improve outcomes and scale programs efficiently

Cross-Team Coordination
Act as the bridge between HR, operations, vendor teams, and internal data teams
Ensure operational decisions align with dataset needs and quality goals

Ideal Candidate Profile

• 2–5 years of experience in operations, program management, marketplace operations, field operations, community operations, or vendor management
• Experience working with external partners, vendors, or BPO teams
• Strong people skills and ability to work closely with field teams and participants
• Comfort working with operational data and identifying patterns or issues
• Highly proactive and comfortable working in fast-moving environments

Nice to Have

• Experience in marketplace or gig platforms (Uber, Swiggy, Zepto, Zomato, etc.)
• Experience managing field teams or distributed operations
• Experience working with research operations, surveys, or data collection programs
• Leadership experience in college such as running clubs, events, or student communities

What Success Looks Like

• Recruit the right participants instead of just increasing numbers
• Maintain high quality and diversity in collected data
• Improve operational efficiency across vendors and field teams
• Detect and solve data quality issues early as programs scale

Our Values 

• Empathy, Trust & Candor
  We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

• Bias for Action
  We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

• Always Be Learning
  We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

• Act Like an Owner
  We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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