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Procurement Coordinator

San Francisco, California

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

The Procurement coordinator provides expertise in processes and systems, managing the requisition to PO workflow and supporting business partners in the process. The candidate will contribute to the development and implementation of business-wide procurement processes collaborating closely with internal stakeholders and vendors to maintain smooth procurement operations. Reporting to the head of procurement, the successful candidate will play an important role in supporting the procurement process.

What will I be doing? 

  • Manage the requisition to PO flow, assisting stakeholders in raising requisitions following up until PO is sent to the vendor (Zip) and contract documentation is fully executed (Ironclad). Manage the purchase order process from start to finish (P2P)
  • vendor onboarding/vetting - Support internal stakeholders with initial vendor requests and assist supply base with onboarding in Zip
  • Provide procurement support and training for stakeholders where necessary - Offer guidance and support to stakeholders during the procurement process
  • Create strong working relationships with key stakeholders to ensure requirements are clear and Intercom’s procurement requisition to PO process is followed
  • Involved in vendor pricing and commercial (payment terms, discounts, etc.) negotiations.
  • Adhere to company's procurement policies and procedures
  • Liaise with the Legal team and take first review of Agreements highlighting escalations.
  • Review requisitions and make sure that they are complete, that they accurately describe the good/service being purchased and that it captures the agreed price.
  • Ensure requisitions are issued in accordance with Interomcom’s requirements before approving them, process and approve in a timely manner
  • Collaborate with AP team to ensure timely payment of invoices
  • Liaise with systems admin team to resolve day-to-day system challenges for stakeholders
  • Assist Sr. Procurement Administrator with monthly reporting and KPIs
  • Daily procurement activities  - understands and performs daily tactical and operational activities as necessary

What skills do I need? 

Minimum of 2 years relevant procurement experienceProven relevant experience with P2P systems, preferably Zip.

  • Excellent written and verbal communication skills
  • We are looking for a candidate that is detail-oriented, curious, analytical, and has the ability to think outside the box for problem-solving and solutions.
  • The individual must demonstrate highly effective collaboration internally and externally, have a passionate focus on success, committed to continuous improvement and operates effectively with minimal supervision
  • Experience working with stakeholders internal and external to Intercom
  • Capable to deal with urgent and changeable tasks and bring them to timely conclusion

Bonus skills & attributes 

  • Experience with Ironclad and contract review

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $102,000 - 122,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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