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Program Analyst Intern, Customer Success Operations (Fall/September 2026, 12 Months)

Burnaby, British Columbia - Canada; Oakville, Ontario - Canada; Toronto, Ontario - Canada

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Program Analyst Intern to support the Customer Success Operations team within Revenue Operations. In this role, you will work directly with the Manager of Customer Success Operations to help design, document, and execute programs that improve how Geotab retains and grows its customer base. You are a strong communicator, a structured thinker, and someone who takes ownership of their work — equally comfortable drafting a cross-functional playbook, coordinating across stakeholders, and keeping a complex initiative on track. If you want real exposure to how a strategic operations function gets built from the ground up, we would love to hear from you!

What you'll do:

As a Program Analyst Intern in Customer Success Operations, you will support the design and delivery of programs, frameworks, and documentation that enable Geotab's Customer Success organization to operate more effectively. You will work closely with the Manager of Customer Success Operations and collaborate with cross-functional teams including Customer Marketing, Salesforce Systems, and Customer Success advisors. The successful candidate is a proactive, detail-oriented communicator who can turn complex discussions into clear written outputs — and who follows through to make sure programs actually get off the ground.

The opportunity:

  • 12 month work-term beginning September 2026.
  • Full-time, paid internship: Monday - Friday, 37.5hrs/week.
  • Your first week at Geotab begins with 'GEO Launch' - a one-week Employee Orientation. Click here to learn more!
  • Learn more about the Geotab Campus Program here.
  • This posting is for an existing vacancy.

How you'll make an impact:

  • Collaborate with colleagues across Customer Success, Revenue Operations, and other business functions to support strategic and operational outcomes
  • Support the design, documentation, and delivery of programs and processes that enable the Customer Success organization to operate more effectively
  • Prepare stakeholder-facing materials — including strategy documents, presentation decks, and meeting summaries — to communicate progress and decisions across teams
  • Conduct research and benchmarking to inform program design, drawing on industry best practices and comparable B2B frameworks
  • Assist with program tracking and cross-functional coordination to keep initiatives on schedule and stakeholders aligned

What you'll bring to the role:

  • Degree in Business, Commerce, Management, Strategy, Communications, or a related field of study in progress
  • Exceptional written communication skills — you can draft a clear, well-structured document on a complex topic and make it readable for a variety of audiences
  • Strong verbal communication and stakeholder management instincts — comfortable in cross-functional conversations and able to synthesize and summarize discussions accurately
  • Highly organized with strong project management habits — you track what needs to happen, by when, and by whom, and you follow through
  • Experience with Google Workspace (Docs, Sheets, Slides) at a proficient level; ability to produce polished, professional documents independently
  • Demonstrated ability to work independently on open-ended problems — comfortable operating in ambiguous, fast-moving environments without close supervision
  • Interest in customer success, revenue operations, or B2B SaaS — prior exposure through coursework, internships, or personal projects is an asset
  • Analytical enough to engage with data and metrics, even if not a primary technical skill — you understand how decisions should be grounded in evidence
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. 

This role offers an hourly pay range which is anticipated to be the range listed below. The actual pay for this position depends on a variety of factors such as but not limited to student's academic program, relevant experience, and location. Geotab is committed to fair and equitable compensation and will share final details as part of the offer process. All offers of employment are contingent upon proof of eligibility to work for the duration of the internship and the individual's ability to pass a background check.

Hourly Rate

$20 - $29 CAD

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Geotab’s Voluntary Self-Identification Survey

Geotab is committed to fair and equitable treatment for all, and fostering a culture that embraces diversity and inclusion throughout the hiring process and beyond. At Geotab, our unique company culture is built upon the value of “always do the right thing” which is embraced by employees around the world. As a global organization, we continuously seek ways in which we can support both our staff and our communities through programs and partnerships focused on empowering diversity and prioritizing inclusion. 

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Note to USA Applicants: This is a separate survey from the EEO-1 Voluntary Self Identification Form used in the United States for compliance purposes. We feel that the options found in the mandated survey do not encompass the rich diversity of our applicants, and as such strive to provide additional responses that reflect the landscape more accurately.

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