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Project Manager II – Content Management (6101)

San Jose, CA

Project Manager – Content Management (Level II)

itD is seeking a Project Manager – Content Management to support operational excellence across product security and cross-functional technical programs. This role will drive documentation management, stakeholder coordination, and reporting workflows that enable efficient project delivery and knowledge sharing. The ideal candidate will bring strong experience in project management, technical writing, and cross-functional collaboration, along with a track record of producing clear documentation, executive-ready reporting, and standardized operational processes.

Location: Remote – West Coast / Bay Area preferred

Duration:12 Months
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

 

Responsibilities

  • Manage stakeholder intake and request triaging, ensuring timely responses and coordination with subject matter experts.
  • Own project documentation lifecycle, including creating, editing, and maintaining SOPs, work instructions, templates, and standards.
  • Coordinate cross-functional collaboration with research, security, and product teams to collect inputs and drive document completion.
  • Compile analytical reports and executive summaries to provide leadership visibility into program progress, risks, and improvements.
  • Facilitate structured document reviews and collaborative editing sessions to ensure accuracy, clarity, and timely approvals.
  • Develop training materials and knowledge resources to support internal learning and operational consistency.
  • Improve workflows and documentation systems by implementing scalable processes, templates, and knowledge management practices.

 

Internal Responsibilities

  • Attend regular internal practice community meetings.
  • Collaborate with your itD practice team on industry thought leadership.
  • Complete client case studies and learning material (blogs, media material).
  • Build out material to contribute to the Digital Transformation practice.
  • Attend internal itD networking events (in person and virtual).
  • Work with leadership on career fast-track opportunities.

 

Required Qualifications and Skills

  • 3+ years of experience in project management, technical writing, or a related field
  • Proven experience creating technical or procedural documentation such as SOPs, runbooks, playbooks, or policy documentation
  • Experience managing multiple concurrent projects and coordinating cross-functional teams
  • Strong proficiency with collaborative documentation tools (Google Docs, Sheets, Slides) and workflow tools
  • Ability to synthesize complex technical information into clear written communication
  • Experience producing executive-ready reports, summaries, or presentations
  • Strong organizational skills with the ability to manage deadlines and competing priorities

Preferred Qualifications and Skills

  • Experience using AI-assisted tools for drafting, editing, or documentation workflows
  • Experience working in technology, consumer electronics, or product security environments
  • Familiarity with knowledge management systems and documentation repositories
  • Experience facilitating virtual collaboration and structured document reviews
  • PMP certification or equivalent project management credential

Education

Bachelor’s degree in Business Management, Communications, Political Science, History, or a related field required.

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

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