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Data Analyst (6167)

San Jose

Data Analyst V

itD is seeking a Data Analyst V to support advanced customer experience analytics initiatives for the Reality Labs Customer Experience organization. This role will focus on leveraging large-scale customer, operational, and behavioral datasets to generate actionable insights that improve customer satisfaction, optimize support experiences, and drive customer-centric business decisions. The ideal candidate will bring deep expertise in advanced analytics, customer insights, data modeling, and statistical analysis, along with a proven track record of delivering predictive insights, scalable reporting solutions, and measurable customer experience improvements.

 

Location: Remote – United States

Duration: 12 months


We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

  • Analyze large and complex customer, operational, and behavioral datasets to identify trends, customer pain points, and opportunities for experience improvement.
  • Develop predictive models, regression analysis, clustering techniques, and NLP-driven insights to improve customer support operations and customer satisfaction outcomes.
  • Synthesize customer feedback from surveys, support interactions, digital analytics, and operational systems to generate actionable business recommendations.
  • Build and maintain scalable dashboards, reporting frameworks, and KPI tracking solutions for customer experience and Voice of Customer programs.
  • Utilize SQL, Python, and statistical methodologies to support advanced analytics initiatives and customer segmentation strategies.
  • Collaborate with cross-functional teams including customer support, operations, analytics, and business stakeholders to identify root causes and implement corrective actions.
  • Communicate complex analytical findings and technical concepts effectively to both technical and non-technical stakeholders.
  • Support machine learning and AI-driven initiatives focused on accelerating customer insights and operational efficiencies.
  • Advocate for customer-centric decision-making through recurring and ad hoc reporting, storytelling, and insight evangelization.

 

Internal Responsibilities

  • Attend regular internal practice community meetings.
  • Collaborate with your itD practice team on industry thought leadership.
  • Complete client case studies and learning material (blogs, media material).
  • Build out material to contribute to the Digital Transformation practice.
  • Attend internal itD networking events (in person and virtual).
  • Work with leadership on career fast-track opportunities.

 

Required Qualifications and Skills

  • Bachelor’s degree in Analytics, Statistics, Mathematics, Computer Science, Data Science, Engineering, or a related quantitative field.
  • 8+ years of experience in data analytics, data science, or related analytical roles.
  • 3+ years of experience supporting customer experience, customer support, Voice of Customer, or customer insights analytics initiatives.
  • Strong expertise in SQL, including experience working with temporary tables and large-scale datasets.
  • Advanced programming skills in Python, including Pandas and data structure manipulation.
  • Experience with statistical modeling techniques including regression analysis, clustering, segmentation, and NLP.
  • Experience creating dashboards, visualizations, and reporting solutions using tools such as Tableau or Power BI.
  • Experience working with customer feedback data, customer support data, and CX/VoC metrics including NPS and CSAT.
  • Strong experience translating complex data into compelling business narratives and actionable insights.
  • Proven ability to collaborate effectively with cross-functional teams and stakeholders.

 

Preferred Qualifications and Skills

  • Master’s or Ph.D. degree in a quantitative field.
  • Experience supporting customer experience analytics within consumer electronics, retail, or technology organizations.
  • Familiarity with machine learning frameworks and libraries such as scikit-learn, TensorFlow, or PyTorch.
  • Experience supporting AI-driven analytics or predictive customer support initiatives.
  • Previous experience supporting Reality Labs or emerging technology product organizations.
  • Strong understanding of marketing analytics and customer segmentation strategies.

 

Education

Bachelor’s degree in a relevant quantitative field required. Master’s or Ph.D. degree preferred.

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

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