Senior Coordinator, People Ops

Iterative Health is a healthcare technology and services company on a mission to advance gastrointestinal care through relentless innovation. With deep expertise in artificial intelligence and clinical research, we empower healthcare professionals to provide consistently high-quality colorectal cancer screenings and support clinical research teams and study sponsors to expand and accelerate patient access to novel therapeutics.

At Iterative Health, we are pioneering the application of powerful, proprietary artificial intelligence tools to the practice of gastroenterology and drug development.  We’ve set out to drastically improve clinical decision-making while meaningfully improving patient lives through better diagnosis, disease management, and treatment, leading to better health outcomes.

As the Senior Coordinator, People Operations, you will report to the Lead People Business Partner.  In this role, you will play a key part in ensuring the smooth operation of our People Ops functions, supporting employees, managers, and the broader People team. You will be responsible for handling day-to-day people operations activities, while also contributing to process improvements and employee engagement initiatives. The ideal candidate is detail-oriented, well-organized, performance driven, adaptable individual passionate about providing an exceptional employee experience.

What you'll be doing:

• HR Operations:
  • Manage employee onboarding processes, ensuring a seamless experience.
  • Maintain and update HR systems, ensuring accuracy of employee data, records, and reporting.
  • Monitor HR email inbox, serving as the first response to candidate inquiries / and sending follow-ups when needed.
• Compliance & Policy Support:
  • Assist in ensuring compliance with local, state, and federal labor laws, as well as company policies.
  • Support the rollout and tracking of mandatory training programs and policy acknowledgments.
  • Participate in the development and communication of People Ops policies and procedures.
• Process Improvement & Project Support:
  • Coordinate benefits administration, including enrollment, changes, and employee inquiries.
  • Support the performance management process by setting up, tracking, and providing system assistance throughout the review cycles.
  • Assist in People Ops projects such as HRIS system enhancements, employee lifecycle automation, and data reporting improvements.
  • Collaborate with cross-functional teams to drive organizational goals and ensure alignment with People Ops initiatives.
  • Contribute to the continuous improvement of People Ops processes and programs, identifying opportunities to increase efficiency and employee satisfaction.
• Employee Engagement & Communication:
  • Serve as a point of contact for employee inquiries via PeopleTeam Mailbox, providing timely support and ensuring positive interactions.
  • Lead and assist in coordinating company-wide initiatives, including employee engagement surveys, recognition programs, and wellness activities.
  • Help plan and execute internal communications related to People Ops policies and events.
• Office Management:
  
  • Oversee daily office operations, ensuring a smooth and efficient work environment, including managing office supplies, equipment, and facility needs.
  • Coordinate and support company events and meetings, including scheduling, catering, and logistical arrangements to foster a positive and productive workplace culture.
  • Serve as the point of contact for vendors and service providers, handling contract negotiations, office maintenance, and external communications.
  • Manage administrative support tasks, such as handling mail, coordinating travel arrangements, and assisting with onboarding new employees.
• Other duties as assigned

Required skills:

• A minimum of 3 years of experience in People Operations, HR, or a related field.
• Familiarity with benefits administration and compliance practices.
• Strong organizational and multitasking abilities with a keen eye for detail.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across teams and with all levels of the organization.
• Ability to handle confidential information with discretion.
• Proactive problem solver with a customer service mindset.
• Ability to manage competing priorities in a fast-paced environment.
• Enthusiastic about creating a positive employee experience.
• Ability and willingness to commute into the Cambridge, MA office at least 2 days per week

Preferred skills:

• Experience with HRIS systems (e.g. BambooHR, ADP, Lattice).

Some of our benefits include:

• Vision/Dental/ Medical Insurance
• Life/Disability Insurance
• Parental Leave
• Stock Options
• Flexible Work Hours
• Unlimited Paid Time Off

At Iterative Health, we’re actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact CandidateAccommodations@iterative.health.