HR Associate

Job Description:

We are seeking an HR Associate with strong communication skills and a deep understanding of HR best practices. Your responsibilities will include managing HR tickets, connecting HR programs and services to employees, and assisting with various HR functions to ensure a seamless and efficient employee experience. If you are a detail-oriented, organized, and adaptable professional with a passion for HR, we encourage you to apply and become an integral part of our organization.

Job Responsibilities:

• Triage HR tickets: assign and tag tickets, and schedule tickets to other team members and do follow ups to ensure tickets are completed on time.
• Updating onboarding and offboarding tickets in the HR board
• Keeping employee files and database updated.
• Uploading of employee documents in Rippling and the HR Shared folder.
• Respond to UI Claims and employment verifications for active employees.
• Processing of COE's.
• Preparing necessary forms and processing.
• Assist in Level I tickets as needed.
• Other duties as assigned.

Job KPIs:

• 100% New Tickets Triaged within 30 minutes on weekdays
• 100% assigned ticket is completed within schedule
• 100% assigned ticket is updated daily (external update)
• 50% Connectwise Utilization (>4h daily time entry)

Job Qualifications:

• At least 6 months of experience relevant to the position.
• Degree in Human Resources or related field (BS/BA Psychology).
• Strong communication skills.
• Excellent written and verbal communication skills.
• Computer literate – familiarity with Microsoft office and ticketing tools is a plus.
• Meticulous attention to detail.
• High level of integrity.

Job Requirements:

• A home office set up that meets the following:
  • A working computer (minimum 8gb RAM), i5 Windows10 or BigSur for Mac 
  • Stable internet connection (at least 5mbps download and upload) 
  • HD webcam/camera 
  • A quality headset with noise cancellation feature for meetings 
  • A mobile phone that has the capacity to install the Microsoft Authentication app 
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8AM to 5PM Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants) 

Compensation:

Pay rate starts at $3.75/hour and vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement

You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Step 1: Step 1. Please find a good 40-minute quiet time for this pre-employment assessment:
PRE-EMPLOYMENT ASSESSMENT

Step 2: Click on this link to start your pre-recorded video interview:
PRE-RECORDED VIDEO INTERVIEW