New

Division Manager - Night Operations - Liberty (Reno)

Reno, Nevada, United States

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions.  With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

 

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics?  Check out our website!  www.its4logistics.com

 

About the Position

ITS has an immediate opportunity for a strong, decisive leader to take ownership of our Asset-Lite division's After-Hours operation. The Division Manager – Night Operations is accountable for the leadership, growth, and operational success of the After-Hours division, serving as the senior point of contact and decision-maker for the division when daytime leadership is off the clock. Reporting to the Brokerage Division leadership, this position leads the division in operating, growing, and managing the entire book of business during the After-Hours shift, ensuring customers and carriers receive the same level of service overnight as they do during the day. Responsibilities include:

Day to Day Management:

  • Oversee operations for all teams in the division to the highest level of customer service.
  • Collaborate closely with all production teams to ensure excellence in operations and service.
  • Deploy resources to ensure all operations have appropriate staffing levels to meet customer demands.
  • Develop and implement internal/external facing SOPs and process checklists.
  • Develop and report on Key Performance Indicators for the After-Hours division.
  • Serve as the primary decision-maker for time-sensitive service failures, carrier issues, and customer escalations during the After Hours shift.
  • Serve as the key connective link between day and night teams — partnering with day-shift leadership at every shift change to ensure a seamless handoff of open issues, at-risk loads, priority accounts, and context so nothing falls through the cracks between shifts.
  • Ensure teams monitor real-time load status, tracking, and exceptions across the book of business to proactively resolve service failures before they impact customers.

Capacity Procurement & Management:

  • Enable the divisions to grow market share by securing volume, capacity and enabling access.
  • Build and maintain relationships with core and spot carriers to ensure reliable, compliant capacity is available around the clock.
  • Negotiate rates and manage margin performance on loads booked during the After-Hours shift.
  • Ensure capacity is properly vetted and requirements are met for all loads overseen by After-Hours.

Customer Growth:

  • Develop monthly business plans to forecast production, operations and impact to the bottom line.
  • Identify opportunities to expand existing accounts and support new business onboarding during After-Hours coverage windows.
  • Partner with sales and account management teams to ensure customer commitments and SLAs are met throughout the night shift.

Leadership:

  • Ensure company culture, values, and expectations are upheld, while managing team dynamics.
  • Conduct performance reviews, coaching, and disciplinary actions for After-Hours team members.
  • Build a scalable staffing plan and succession pipeline to support the division's growth.
  • Own culture-building for the After-Hours shift, ensuring night teams feel as connected, informed, and engaged as their daytime counterparts.
  • Host regular department and leadership meetings for the After-Hours team, and cascade company updates, policy changes, and business priorities so night teams stay aligned with the broader organization.
  • Member of division leadership who influences and leads the Asset-Lite business to accomplish our goals.
  • Responsible for all hiring, onboarding, training, development and employee issues.
  • Proactively train and educate all team members, helping to develop and maintain team culture.

Performs other duties as assigned.

about the requirements

  • Bachelor’s degree in business, logistics, or related field preferred. Training/certification or equivalent experience may be substituted.
  • 5+ years minimum experience in transportation, a focus on brokerage operations preferred. ITS experience may be substituted for the years of experience.
  • Experience in managing people required.
  • Experience in logistics sales or carrier relations preferred.
  • Strong leadership capabilities.
  • Proven ability to make sound, independent decisions under pressure with minimal oversight.
  • Working knowledge of TMS platforms and load-tracking/visibility tools.
  • Excellent written and verbal communication skills for after-hours customer and carrier interactions.
  • Availability to work overnight/After-Hours shifts, including weekends and holidays as needed.

 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.