Senior HR Manager, APAC

Experience Without Limits
Come shape the future of brand experience.

At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience without limits—in your work, your growth, and your impact.

As Senior HR Manager, APAC, you will be responsible for leading the delivery of an exceptional employee experience across Singapore and Japan, with the opportunity to support our continued expansion into additional APAC markets.

You'll be part of our global People team, operating within one global People strategy and operating model while delivering locally with the appropriate market expertise. Working closely with colleagues across the UK and US, you'll help deliver a consistent employee experience while balancing local business needs, employment legislation and cultural nuances.

This role combines operational excellence with strategic partnership and leadership. You'll lead the day-to-day delivery across the full employee lifecycle, including payroll, benefits, onboarding, employee relations, compliance and People operations, while serving as a trusted partner to the Managing Director, APAC, and the regional leadership team. You'll provide pragmatic advice and guidance on people matters, helping leaders make informed decisions while ensuring a positive employee experience.

Success in this role depends on building strong relationships across multiple time zones and collaborating effectively with colleagues around the world. This is an exciting opportunity to join at a pivotal stage of our growth. We're looking for someone who enjoys building, is comfortable rolling up their sleeves, and can execute exceptionally well while helping shape how we support our people as we continue to grow across APAC.

Key Responsibilities

Business Partnering

• Partner with the APAC MD and regional leadership team to support the strategic growth and scaling of our talent footprint across new markets.

• Advise on talent needs and support the identification and implementation of EOR solutions to enable hiring in new markets without local entities (e.g., Korea, China, Thailand, India).

• Act as a senior HR partner to business leaders, providing pragmatic advice, challenging where appropriate and supporting sound decision-making on complex people matters.

People Operations

• Lead end-to-end People Operations across APAC, managing the full employee lifecycle including onboarding, employee records, employee changes and offboarding.

• Deliver an exceptional employee experience through efficient, scalable and compliant People processes.

• Provide senior-level guidance and advice to employees, managers and business leaders on People policies, processes and employee matters.

• Partner with business leaders as a trusted advisor, providing both operational and strategic People support.

• Support recruitment, onboarding and retention initiatives in partnership with the Talent Acquisition team.

Compliance, Work Passes & Policy Administration

• Lead and oversee compliance with employment legislation and regulatory requirements across Singapore and Japan, with strong, practical knowledge of Singapore employment legislation and MOM requirements.

• Maintain People policies, procedures and employee documentation in line with legal and organisational requirements.

• Manage Employment Pass and S Pass applications, renewals, cancellations and related record keeping.

• Serve as the primary contact for MOM-related matters, audits and compliance activities.

• Monitor legislative developments and ensure local practices remain compliant while aligning with global People policies.

Payroll, Total Rewards & Benefits

• Oversee outsourced payroll providers to ensure accurate and timely payroll processing across the region.

• Lead and coordinate annual compensation review processes across APAC in partnership with the global People team.

• Manage regional medical insurance plans, wellness programmes and vendor relationships to ensure competitive and compliant benefits.

• Ensure payroll, benefits and reward programmes deliver an excellent employee experience while meeting local requirements.

Employee Relations, Performance & Development

• Advise and coach managers and senior leaders on employee relations matters, performance concerns and the consistent application of People policies.

• Act as a trusted advisor on sensitive employee matters, maintaining professionalism, discretion and sound judgement.

• Partner with managers to support performance management processes, including annual review cycles and Performance Improvement Plans (PIPs).

• Contribute to learning and development initiatives that support employee growth and organisational capability.

Process Improvement & Stakeholder Management

• Lead continuous improvement of People processes, systems and ways of working to enhance efficiency and the employee experience.

• Partner with the global People team to implement and localise strategic People initiatives across APAC, bringing regional insight and expertise to global programmes while ensuring successful local adoption.

• Collaborate effectively across UK, US and APAC time zones, ensuring strong communication, alignment and consistent execution.

• Build trusted relationships with employees, regional leaders, global People colleagues and external partners.

• Play a key role in shaping how we support our people across APAC by establishing scalable processes, sharing regional insight and supporting expansion into new markets.

About You

• Experience at Senior HR Manager/HR Business Partner level within a fast-paced, international environment, with broad experience across the full employee lifecycle.

• Strong, practical knowledge of Singapore employment legislation and MOM requirements, with hands-on experience managing Employment Passes and S Passes. Experience supporting Japan or other APAC markets would be advantageous.

• Proven experience managing core People Operations, including payroll, benefits, compliance and employee relations.

• Proven ability to influence, coach and build credibility with senior leaders and stakeholders at all levels.

• Experience operating as a senior HR partner to business leaders, with the confidence to provide pragmatic advice, challenge where appropriate and make sound judgements on complex people matters.

• Comfortable balancing strategic thinking with hands-on execution, with a genuine willingness to roll up your sleeves.

• Experience working within a global People function, collaborating across multiple regions and time zones to deliver a consistent employee experience.

• A track record of driving process improvements and implementing scalable People practices within a growing business.

• Exceptional organisational skills, attention to detail, integrity and discretion when handling confidential information.

• A proactive, collaborative and adaptable People professional who enjoys building, embraces change and is excited by the opportunity to help shape the future of how we support our people across APAC.

Jack Morton is proud to be an equal opportunity employer. Jack is committed to building a culture where all employees are seen as equal, respected, and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce, and we welcome applications from all qualified candidates. 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at jobaccomodations@jackmorton.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

***JOB SCAM ALERT***

We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers.  Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address “@jackmorton.com” or “@jackmorton.co.uk” or "@impact-xm".  We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.

If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.

Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.