Support Engineer

About Karya:

Why was Karya on the cover of the Time Magazine, highlighted by Satya Nadella , and chosen by Google as its partner for Project Vaani? 

In part, because Karya is on a mission to provide AI enabled earning and learning opportunities to economically underserved communities, thereby building a pathway out of poverty for them. Karya achieves this while also delivering high quality, timely, and price competitive data to its clients.

Karya’s workers make at least 20 times the Indian minimum wage and through our one-of-a-kind digital work platform, we have delivered over 40 million digital tasks and are poised to positively impact over 100 thousand workers by the end of the year. In the coming years, our goal is to rapidly scale our impact by bringing economic opportunities to millions of underserved users in India.

As a Support Engineer, you will be the backbone of Karya’s operational excellence, enabling seamless functionality of our platform, tools, and processes. Working closely with our operations and core platform teams, you will ensure that both internal and external stakeholders are empowered with robust technology solutions to meet their needs.

Key Responsibilities:

• Technical Support for Operations - Provide day-to-day support for platform-related bugs and requests, ensuring minimal downtime and efficient resolution of issues.
• Build Tools for Operational Efficiency - Develop innovative tools and features to enhance the functionality of existing systems and improve operational workflows.
• Streamline Cross-Team Collaboration - Design and implement processes to facilitate efficient communication and support across teams, fostering a culture of collaboration.
• Client-Focused Technical Solutions - Collaborate with the core platform team to address client technology and data requirements, ensuring high-quality delivery.

Must-Have Skills & Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proficiency in troubleshooting platform issues and developing tools or scripts.
• Strong understanding of operations and cross-team coordination.
• Prior experience in supporting technology solutions for internal and external stakeholders is a plus

You are:

• Passionate about creating meaningful social impact through technology
• A problem-solver with a knack for troubleshooting and building innovative solutions
• A team player who thrives in a collaborative environment

People matter at Karya and these are some of the perks and benefits we created for our team:

• Flexible vacation and leave policy 
• Flexible work options
• Insurance as per industry standards
• Access to industry stalwarts and networking opportunities 

Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity and disability. 

Karya invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search to apply for a career opportunity, reach out at hr@karya.in.