Housekeeping Supervisor

Location: This role is fully onsite at STILE Downtown Los Angeles

The Role

We are seeking an experienced Housekeeping Supervisor to join our California Portfolio team. As Housekeeping Supervisor, you will have end-to-end ownership over the on-the-ground operations for the STILE Downtown Los Angeles. In this role, As the Housekeeping Supervisor, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and room attendants, public area attendants, laundry attendants and house attendants. They should have a proven track record of delivering exceptional housekeeping services to ensure a safe and pristine environment, contributing to an outstanding guest experience.

About the Team

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

A Day in the life of a Housekeeping Supervisor

Like many operations roles, there is no ‘typical day.' Your role will involve a wide range of activities tending to the hotel operation. As the Housekeeping Supervisor, your primary responsibility is to oversee the hotel's housekeeping operations. This involves coaching, leading, and managing the performance of the Housekeeping team. Working closely with Housekeeping Manager and the hotel leadership team, you will oversee or directly execute our cleaning operations. Your role includes maintaining relationships with colleagues, guests and relevant vendors (in person and virtually.)

Beyond the day-to-day operations, you will be the go-to person for training our housekeepers on Kasa cleaning standards. It's important to note that this role is not only about standards but also involves hands-on work. You are expected to engage in cleaning stayovers throughout the day and may have your own cleaning list.

Key Responsibilities:

• Supervise all daily operations of the housekeeping department, ensuring the cleanliness of guest rooms and public areas daily; own any relationships with local staffing agencies, vendors, or on-site partners.
• Implementation and enforcement of policies and procedures, and participation and facilitation of team meetings. Write process documents that standardize our housekeeping operations, as needed.
• Document cleaned areas by room attendants, promptly reporting any issues like room damage or maintenance requests to the front office.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
• Evaluate room attendants on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.
• Ensure that all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
• Work closely with the Housekeeping Manager to help support our onsite standards including our personalized style guide.
• Complete routine quality assurance checks through our tech tools; complete the daily stayover, and when needed turnover cleans.
• Serve as a point of contact for the property to troubleshoot and problem-solve housekeeping, laundry, inventory, and other related issues.
• Ability and willingness to support your team in any way possible. This includes but not limited to restocking, delivering items, stripping rooms and cleaning rooms when necessary.

Experience

• 1 year of experience in customer service or similar role.
• Housekeeping supervisory or related job experience is preferred.
• Extensive knowledge of environmental services (EVS), including detailed cleaning processes and a wide range of cleaning supplies and equipment
• Excellent communication skills, high attention to detail, and a dedication to upholding guest experience and brand standards. You are someone who gets energy from interacting with others!
• You enjoy mobile technology!
• You're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.

Plus if...

• 2+ years of hotel experience in housekeeping supervisory role
• 3+ years of guest service experience in the hospitality industry
• Specialized experience working with boutique hotels or other startups to establish initial brand standards.
• Proven track record in hiring, supporting, and fostering a positive culture within onsite teams.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

In one year, you will succeed at Kasa by having:

• Successfully guided our Housekeeping Teams in achieving property-specific cleaning quality goals.
• Elevated adoption and adherence to Kasa's cleaning and operating standards.
• Fostered on-site testing and innovation, encouraging fearless feedback on both successes and challenges.
• Continuously optimized our on-site staffing model.
• Earned the trust of cross-department leaders and managers to be a valued and reliable peer

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Benefits

• ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• 💰 The Pay: The starting base pay range for this role is $26.50 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. This role may also be eligible for perks, benefits, and Kasa Travel Credits.
• 🙌 Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• 🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily, single-family, and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our one-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.