IT Support Engineer

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

It is a fixed term position till mid August 2026 based in Berlin office.

In this role, you will:

• Lead employee lifecycle (onboarding and off boarding)
• Handle the helpdesk ticketing queue, resolving requests in a timely manner
• Support our employees both: in office and remotely
• Deploy new software and hardware to our employees using MDM tools
• Configure and maintain office hardware, like: printers, company dashboards, room display tablets, video conferencing equipment
• Provide technical support for large scale meetings

Please apply if you have:

• 3+ years of proven track record working in IT helpdesk in a Mac / Windows mixed environment
• Strong troubleshooting skills with both Windows and macOS
• Strong multitasking and prioritization ability
• Knowledge of IT Security best practices
• Understanding networking concepts like TCP/IP, DHCP, and DNS
• Proficient English language skills
• Ability to thrive in a hybrid working model, working at least three office days per week
• Experience with the following:

        - Google Products and Services
        - Cloud based applications
        - Windows Server Active Directory users and computers
        - Terminal and Powershell, scripting languages
        - MDMs, like: JAMF and InTune
        - Identity Management platforms, like OKTA
 

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousand of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 6 weeks paid vacation
• Free lunch 2 days per week
• Pension plan contributions
• Public transportation subsidies
• Bike leasing program
• Monthly social events, massages, Thursday happy hours, sports teams
• An awesome office in Friedrichshain, Berlin

Diversity, Equity, and Inclusion

At OpenTable/KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request an accommodation(s).