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Technical Documentation Lead

New York, New York, United States

About Us

At Kizen, we're engineering a more humane future where AI drives universal healthcare, more impactful work, world-class education, exceptional customer experiences, and — overall — a more fulfilling human experience.

Kizen is on a mission to give every team member an AI Assistant - turning every company into an AI-company, every worker into an AI-Enhanced Worker, and every Process into an AI-optimized, continuously improving process. Kizen is the first GenAI enterprise application builder. Businesses of any size, within any industry can build AI assistants for complex jobs across healthcare, finance, and HR and modern enterprise applications - like CRMs, Workflow Automation, Real Time Dashboards, and Secure Portals in minutes and perfect them in an afternoon. Kizen helps teams systematically improve processes and business outcomes with data-driven insights and powerful automation with access to all the latest AI models.

Tired of writing about the same old boring business software? Ready to be part of the AI revolution?

We are looking for a hands-on Technical Documentation Lead with a history of quality and tenacity as we bring our next-gen platform to the world.

About the Role

This is an opportunity of a lifetime for a leader who wants to be at the heart of the AI movement to better humanity. As the Technical Documentation Lead you’ll be working directly with our Marketing, Product and Integration Engineering Teams to plan and execute content for our technical audience, both pre- and post-sale. 

You’ll be the founding member of this team - responsible for building out the processes, strategy, and being the initial writer. You’ll also have the opportunity to build the team as your work helps drive engagement and revenue from the development community.  

In this role, you’ll lead our efforts in:

  1. Technical Marketing - create materials that explain our platform, integration options, and implementation possibilities to technical roles leading from CTOs, SMEs, and IC Devs

  2. Technical Documentation on developer.kizen.com that speaks to a highly technical audience (developers, implementors, consultants, etc)

  3. Strategic documentation planning - what should be documented where, and in what form to maximize growth of the company?

Key Responsibilities 

  • Develop and maintain a deep understanding of our application and how various components interact with each other
  • Develop, write, and maintain high-quality technical documentation for the Kizen platform, including API use-case examples, developer guides, tutorials, integration guides, release notes, FAQs, and troubleshooting guides.
  • Create a variety of marketing content aimed at a technical audience, such as white papers, technical case studies, blog posts, website copy, data sheets, solution briefs, and content for presentations and webinars.
  • Manage and organize documentation within our chosen documentation platforms and content management systems.
  • Effectively manage your time during the sprint to advance the overall content strategy for both technical documentation and technical marketing initiatives.
  • Stay informed about the latest platform updates, industry trends, and best practices in technical communication and content marketing for developer audiences.
  • Potentially assist with information architecture, content structure, and search engine optimization (SEO) for technical content.

Requirements

Skillsets

Technical Acumen. You need to have strong technical abilities to be able to understand the complexity of our application and solution framework. You should be able to independently create solutions yourself using common integration iPaaS products and API testing tools.

Collaboration. You should have excellent collaboration skills, as the whole team works together to deliver functionality. You should strive to encourage and empower your team members as we aim to maintain a healthy work environment where we can achieve success, together. You should be eager to mentor newer members of the team as we grow.

Communication. You must offer support and transparency to your team, so you need to be able to provide clear status and expectations. You must effectively communicate progress and dependencies to a variety of stakeholders, and consistently update when things go off track.

Required Qualifications

  • 5+ years of professional experience in technical writing
  • Bachelor's degree in Communication, English, Marketing, Journalism, Business Information Systems, Computer Science, or a related field (or equivalent practical experience)
  • Some coding experience (javascript, python, java, ruby, or similar)
  • Proven experience in writing marketing or promotional content for technical products or platforms
  • Excellent written and verbal communication skills, with a keen eye for detail and accuracy
  • Familiarity with content management systems (CMS)
  • Ability to prioritize and manage time effectively to meet goals in a fast moving environment
  • Unstoppable nature necessary for success in start-up environments to ensure that your projects get done
  • High ability to “figure things out” as you will be the one figuring out what developers all need to know and documenting it
  • Understanding of developer workflows and the information developers need to be successful
  • Personality: driven, self-motivated, adaptable, empathetic, energetic, detail-oriented

Preferred Qualifications

  • Familiarity with Enterprise Development processes, SDKs, and how enterprises approach the build vs. buy decision
  • Familiarity with Platforms like Salesforce and ServiceNow
  • Familiarity with iPaaS solutions like Workato, Zapier, and MuleSoft
  • Previous startup experience
  • Familiarity with LLM’s, AI, and the cutting edge of assistive technology
  • Experience with analytics tools to measure content performanc

Why Kizen

We’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.

What We Offer

  • Career Growth Opportunities
  • Engaging Work Culture
  • Top-Tier Compensation
  • Equity Package
  • Healthcare Coverage
  • Professional Development Stipends
  • PTO 

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. 

The base salary range for this position is $140,000-$180,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you’re excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!

OTE - $170-$225K

Compensation Range

$140,000 - $180,000 USD

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