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Customer Success Adoption Specialist (Position located in London, England)

London, England

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in England (UK), visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/york
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/

Adoption Specialists at KnowBe4 are focused on ensuring customers receive the most value from their existing service with us. The team focuses primarily on driving up low product usage through a range of digital touch and high touch strategies such as email campaigns, customer training webinars and direct account engagements. Customer Success Adoption Specialists are experienced CSMs with a specific technical focus to be able to engage with customers to analyze to drive additional value. The Customer Success Adoption Specialist is also critical in analyzing product adoption rise and falls in our customer base to shape the team's focus on which customers to prioritize.
Responsibilities:
  • The ability to drive up product adoption for a book of accounts they own
  • Working with customers to review and configure their product policies
  • Analyzing technical tools and configurations to identify low product adoption causes
  • Monitoring and reporting on low product usage
  • Developing, supporting, and running product training webinars
  • Creating customer campaigns, including writing product newsletters and other automated comms
  • Designing and implementing scalable automation for customers in ChurnZero
Minimum Qualifications:
  • 2 yrs CS/account management/support/customer-facing experience
  • Experience in cybersecurity preferred
  • IT-based university degree or technical experience is preferred
  • Familiar with Customer Success platforms such as ChurnZero is a bonus
  • Strong technical aptitude
  • Strong interpersonal, presentation & communication skills
  • Strategic partnership building
  • Business acumen
  • Project management skills

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

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