Community Response Coordinator

Who are we? 

Kodiak is one of the fastest growing food companies that is disrupting the industry with its better-for-you breakfast and snacking options. Our journey with food began by restoring the tradition of whole grain flapjacks and adding some protein to fuel folks' adventures. In the process, we discovered that foods made closer to nature are not only fueling but taste better. So, we set out to inspire wilder, wide-open lives by feeding epic days through real breakfasts. That’s one of the reasons we’re in the scenic Rocky Mountains of Park City, Utah: to live our purpose and be close to nature.  

Our mission is to become the most loved, next generation food brand, and we’re well on our way. We craft the best-selling whole grain flapjack mix in the nation along with toaster waffles, baking mixes, oatmeal, syrup, and snacking options at all major retailers. We’re expanding rapidly as our business continues to grow year-after-year and need to build our team with people that share our passion for the outdoors, bring industry experience, thrive in an entrepreneurial culture, and want to make an impact in the food space. We believe that eating real, good-for-you food, being active outdoors, and preserving nature will restore balance generations before us worked so hard to forge. We embrace the spirit of the Kodiak – a pristine wilderness with a rich ecosystem – and we rely on that spirit of the Kodiak to inspire the work we do, the food we eat, and the way we play.                                                                                                  

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Job Type: Temporary-Full-Time, Salaried Hourly - Non-Exempt - $24.50/hr

Job Location: Kodiak HQ: Park City, Utah – On-Site/Hybrid

Individual base salary for this role ultimately will depend on numerous factors, including but not limited to experience, job-related skills, relevant education or training, certifications, etc. As such, pay for the successful candidate could fall anywhere within the stated range. Beyond base salary, we offer competitive health, dental, 401k, and wellness benefits beginning on the first day of employment. This role also is eligible to participate in Kodiak's annual discretionary bonus program, which is dependent on various factors, including individual and company performance.   

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We are looking for a talented community response coordinator to create and maintain a strong online presence for our company. You will be the voice of Kodiak Cakes as you interact with our consumers daily. We want someone that lives to make meaningful connections and is passionate about making Kodiak Cakes loved by all!

 

What will this position do?

• Answer inbound phone calls, emails and inquiries. You must be able to prioritize problems and provide genuine and accurate responses to consumers.
• Track, report, and resolve consumer product issues with our Food Safety and Quality Assurance team.
• Efficiently and personably resolve situations with consumers
• Manage consumer comments, questions, and concerns, and monitor trends.
• Provide support to D2C consumers by resolving order and subscription issues in our e-commerce and fulfillment platforms.
• Execute on our surprise and delight program.
• Manage and send product from our headquarters in Park City, ensuring they get to their intended destination in a timely manner.
• Ensure best-in-class customer service with timely responses to both negative and positive feedback.
• Familiarize yourself and educate others about the Kodiak culture and brand.

 

What are we looking for?

• Entrepreneurial mindset: always thinking, “If this were my company, I would…”
• Exceptional interpersonal skills with an ability to effectively build relationships
• Strong written communication skills. Excellent grammar/proofreading skills
• Extreme attention to detail, organizational skills, ability to multi-task, and think beyond what is in front of you
• Team player with a passion to work with others while maintaining an entrepreneurial, self-starter spirit
• Ability to quickly adopt and retain high-level knowledge and expertise on Kodiak Cakes products
• Strong customer service background

 

What else do I need to know? 

This role is based in our headquarters near the ski slopes and mountain trails of Park City, Utah, where we have a hybrid work schedule. This temporary role offers the following benefits:

•  Medical/dental/vision plans   
• FSA & HSA accounts
• Life & ADD Insurance
• Short Term & Long-Term Disability Insurance
• A company fleet of snowboards and other equipment
• All-you-can-eat flapjacks
• Casual dress code 

Recognized by Inc and Utah as one of America’s best places to work, we are known for our awesome work environment – a fun and authentic place where wins are celebrated, collaboration is king, work is balanced with life, and every individual makes a deep impact. We proactively search for ways to develop each individual along their career path here at Kodiak and beyond. We're inspired and committed to creating natural, authentic food with superior taste to fuel a healthy, active lifestyle. We feel encouraged by some of the trends in food today and believe that with a concerted effort we can make an enormous impact in building momentum for natural, better-for-you foods. We invite you to apply to join our team and leave your legacy on the future of food. 

At Kodiak, we foster a truly inclusive community that encourages, supports, and celebrates what makes each of us unique. We bring our full authentic selves to work and leverage our diverse backgrounds and perspectives to create a culture of belonging that feeds epic days & wilder lives.