Manager, Transportation Stakeholder Services

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Manager, Transportation Stakeholder Services:

LA28’s Manager, Transportation Stakeholder Services will lead the coordination, identification and specification of stakeholder transportation services.  

Stakeholder transportation services are defined as those transportation services offered to the diverse Olympic and Paralympic stakeholders as a part of LA28’s obligations under the International Olympic Committee’s award of the 2028 Summer Olympic and Paralympic Games. Transportation Stakeholders include Athletes and National Olympic / Paralympic Committees, Olympic / Paralympic Family, International Federations, Media, Marketing Partners, Hospitality, Workforce and Spectators. 

Transport services are planned and delivered according to general Games stakeholder priorities. There are many sub-groups of Games stakeholders that need to be considered when developing the detailed operating plans. This role requires communication skills to support LA28’s overall interactions with Games stakeholders and knowledge of Stakeholder transportation operations. To achieve an integrated transport plan Stakeholder Services proactively contribute to transport service design activities by engaging with Stakeholders and collecting their requirements. 

LA28’s Manager, Transportation Stakeholder Services will report directly to LA28’s Sr. Manager, Transportation, and will have a team of Associates who report directly to them

Key Responsibilities:

• Lead the development of the Transport functional area (FA) Principle and Detailed Service Level Agreements (PSLA & DSLA) in collaboration with Games Stakeholders and the Transport FA systems. 
• Coordinate the review process and delivery timeline for the PSLA & DLSAs. 
• Lead operational planning (human and physical resources) for the Transportation Stakeholder Services, including transport information desks at Games-time. 
• Develop policies and procedures relevant to the delivery of Stakeholder Services Games-time operations. 
• Contribute to the expansion of the Stakeholder Services team to support Games delivery, including defining roles and responsibilities, and identifying suitable candidates. 
• Prepare communications and meeting materials, agendas, minutes, and presentation decks to support the development and refinement of transportation plans and systems. 

Background & Qualifications:

• 5+ years of relevant experience in event transportation planning, operations, event/sports client management, stakeholder communications or similar preferred. 
• Experience working in transportation service delivery or stakeholders for special events is beneficial. 
• Strong business acumen with exceptional strategic thinking and project management skills. 
• Aptitude for prioritizing and planning multi-stakeholder initiatives, providing direction when needed, empowering others, and removing obstacles to get work done. 
• Ability to create effective relationships, influence, and collaborate at all organizational levels and across all partner groups. 
• Strong verbal and written communication skills with the ability to educate others on complex technical concepts, and to lead, facilitate, and present to large and small groups. 
• Ability to gather and assess data and produce technical reports and/or slide decks. 
• Proficiency in Microsoft Outlook, Excel and PowerPoint required.  

Physical Requirements and Working Conditions 

• Ability to work on-site in an open office environment based in Los Angeles, CA Occasional field activities will require walking and/or climbing stairs 
• Some tasks may require participating in early morning meetings (e.g., 7:00am or earlier) and/or late afternoon meetings (e.g., 6:00pm or later). Occasionally this role will join other leaders in evening dinners and/or receptions. 

Position Requirements:

Education:

• A Bachelor’s degree in transportation planning or engineering, urban planning, or related field/equivalent work experience. 
• 5+ years of relevant experience in transportation planning, design, construction, operations, and/or maintenance, particularly as a part of a public transportation agency capitol program and/or annual work plan, or similar field preferred. 

Expectations:

• The ideal candidate has a unique blend of technical expertise, project management experience, stakeholder management abilities, and problem-solving skills. This individual is friendly, focused, collaborative, motivated, results-oriented, and committed to looking for new and better ways of delivering a sustainable mega-event. This individual is data driven and finds value in working in a cross functional and matrixed environment. 

Submission Requirements:

• Resume

The annual base salary range for this position is $88,000.00-105,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.