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Site Reliability Engineer

US Remote

Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%. 

Give everyone a better view.TM

The Role

As a mid-level SRE within Lakeside’s Cloud Operations and DevOps team, you’ll play a key role in driving the development, deployment, and maintenance of Lakeside Software’s cloud-based infrastructure. Reporting to the Senior DevOps Delivery & Team Lead, you’ll work alongside Engineering, Information Security, Support, and Compliance teams to advance your cloud and pipeline skills, while contributing to the evolution of Lakeside’s robust, industry-leading software: SysTrack and SysTrack Cloud Product. This is an exciting opportunity to join an exceptional learning environment in a growing software organization. 

What You'll Do

The core functions of this role include:

  • Install and upgrade Lakeside's proprietary software, SysTrack, in Azure
  • Troubleshoot and remediate technical application and service issues related to SysTrack functionality in the cloud environments
  • Create Infrastructure as Code (IaC) for the SaaS cloud infrastructures using tools such as Terraform, Azure Resource Manager, Azure CLI, PowerShell, etc
  • Assist in build processes using CI\CD pipelines for the SaaS application
  • Assist in monitoring the cloud and responding to alerts
  • Provide remote support to customer environments, demonstrating exceptional customer service, consistent follow-up, and complete follow-through along with thorough documentation 

What You'll Bring to Lakeside

The key requirements for this role include:

  • 3+ years of experience in Azure Cloud Administration
  • 2+ years of general database experience with familiarity with one or more query languages (SQL, KQL, etc.)
  • Familiarity and prior usage of MS Active Directory\Microsoft Entra ID
  • Experience with application/network troubleshooting and networking protocols
  • Understanding of Role-Based Access Control (RBAC) principals
  • Strong customer service, problem-solving, and technical writing skills
  • Azure certifications (AZ104 or higher), a plus

Additional Details

  • Location: US Remote - with a preference for East or Central regions
  • Hours: Full Time; Some off-hours / on-call required

#LI-REMOTE  #LI-LP1

Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates. As we expand our DE&I reach, we are particularly interested in receiving candidate applications from a broad spectrum of individuals, including women, historically marginalized groups, individuals with disabilities, members of the LGBTQIA+ community, veterans, and any other legally protected group. Lakeside is dedicated to providing equal access and opportunity, as well as reasonable accommodation, for individuals with disabilities in employment, its services, activities, and programs. Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy.  If reasonable accommodation is needed to participate in the job application or interview process, to perform required job functions, or to receive other benefits and privileges of employment, please contact accomodations@lakesidesoftware.com.

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