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IT Support Technician

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🚀 IT Support Technician – Windows 11 Rollout (Contract, Remote)

Join Launchpad’s IT team and play a key role in our Windows 11 rollout project. We're looking for a hands-on technician who thrives in fast-paced environments and enjoys helping users get up and running quickly and smoothly. If you love problem-solving, tech configuration, and direct user support, this role is for you.

🗓 Start date: July 7th, 2025
📆 Contract length: 3 months (high potential for extension)
🌐 Work hours: Monday to Friday, 8–5 PST (fully remote)

🛠️ What You’ll Be Doing

  • Image and configure Windows 11 devices for seamless deployment

  • Assist users with profile setup and reinstalling critical applications

  • Perform in-place upgrades from Windows 10 to Windows 11

  • Provide Level 1 and 2 support for installation and configuration issues

  • Log, track, and communicate recurring issues to the IT team for resolution

✅ What You Need to Succeed

Must-haves

  • 2–4 years in IT Support, Help Desk, or Desktop Support roles

  • Solid knowledge of Windows 10/11 and PC imaging processes

  • Experience supporting end users and resolving hardware/software issues

  • Advanced English (written and verbal) – daily communication with users and IT stakeholders

Nice-to-haves

  • Familiarity with SCCM, Intune, or MDT

  • Certifications such as CompTIA A+ or Microsoft

  • Experience with OS upgrades at enterprise level

🧭 What to Expect from Our Hiring Process

We aim for a quick, friendly, and insightful selection experience:

  1. Initial Interview (60 min) – with our Talent Acquisition Specialist

  2. Culture Fit Chat (30 min) – with our Team Engagement Manager

  3. Final Interview (60 min) – technical questionnaire with the Hiring Manager

🌟 Why Join Launchpad?

At Launchpad, we believe people come first. We build teams that deliver real impact and value, and we make sure they enjoy the journey. Here's a taste of what you’ll get:

  • 💻 100% remote work setup (hardware provided)

  • 🌎 Collaborate with global teams and top-tier clients across continents

  • 💸 Competitive compensation in USD

  • 🫶 A culture that values trust, autonomy, and growth

Make your next gig count. Help us bring Windows 11 to life—one smooth setup at a time.

 

 

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