Senior Design Operations

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Sr Design Operations to join our team in North America. Growth, at scale, is linked to building trust, partnership and allyship. This role focuses on the processes, methods, tooling and culture associated with high-performing design teams. You will work closely with the Design Operations Director to ensure efficiency and effectiveness. You will assist in developing strategies, implementing processes, and working closely with cross-functional teams to drive the success of design and UX research projects.

What you’ll be doing:

• Ensure teams are set up for success and have everything they need to work effectively including: tools, skill-training, and process documentation. 
• Working to build and maintain programs related to Design and Research Operations (example: analyze design and research reporting based on Jira metrics and identify opportunities for improvements, enhancing research recruitment mechanisms, democratizing research, driving insights repositories)
• Can influence design and product to follow best processes and identifies problems (sprints, VQA) within the design and research process, suggests improvements, implements and rolls out solutions to team
• Works efficiently and collaboratively to keep team members communicating and producing in a timely manner, minimizing feedback loop cycles
• Manages sprint ceremony calendar, guests, and agenda, including planning and refinement meetings and standups
• Evaluating, implementing, and optimizing design and research tools to enhance the team's productivity and collaboration
• Create playbooks and documentation that help scale alignment and best practices
• Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, and unspoken feedback. 

What you need to bring:

• At least 5 years of industry experience on a Design team influencing culture in large matrix organizations
• A strong, full understanding of design, product and engineering teams work together in the agile process.
• Applied experience with cross-platform design methods & programs (ie: opportunity discovery, journey mapping) with a goal to up-level design at scale.
• Analytical mindset interpreting data and informing decisions through insights
• Organized and self-motivated with the ability to work independently and make decisions in the absence of detailed instructions. Should demonstrate a commitment to quality and attention to detail.
• Strong work ethic and interpersonal and communication skills, with the ability to build and maintain strong relationships
• Expertise in delivery software (Figma) and collaboration software (Jira, Monday, Miro, Figjam) and understanding of systems software (Storybook).

What’s in it for you?: 

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

… and enjoy a range of benefits that’ll keep you happy & healthy: 

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Access to LinkedIn learning 
• Volunteer day

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.