Product Designer II

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Actively looking for a new opportunity to work on a team focusing on projects with real business impact? Do you thrive in environments where you can help raise the bar for quality, drive collaboration, and mentor others to reach their full potential? If so, you might be in the right place!

Lightspeed is looking for a Product Designer II to join our Consumer Engagement squad in our Hospitality design team.  The Consumer Engagement team is changing how hospitality merchants connect with and retain their customers through powerful loyalty and gift card programs. We put the power of customer relationship management in their hands, allowing them to transform one-time diners into loyal, repeat guests in the competitive world of modern hospitality. In this role, you'll help define a vision through iterative design and delivery.

The ideal candidate has a proven track record of transforming complex workflows into simple, clear customer journeys with user-friendly interfaces that seamlessly integrate with other workflows. You excel at identifying opportunities to deliver value and thrive in collaborative environments, working closely with engineers and product managers to create exceptional customer experiences.

 What you’ll be doing:

• Problem Solving: Own and lead full design cycles for features or a product area, comfortable reaching out for guidance when needed. Participate in design reviews and working sessions, helping the team develop effective and thoughtful solutions. Translate requirements and ideas into clear, usable product features. Contribute in design reviews and help refine solutions with the team. Proactively explores and integrates AI and emerging technologies to shape your approach.
• Embedding Systems Thinking: Have UX expertise and understanding of design systems, UI design, and how micro-interactions can help users complete a task. Design holistic systems, flows and interfaces that are simple, elegant, and user-friendly. Understanding of how to use design systems to best ensure consistency across platforms and contribute to its improvement 
• Driving User-Centricity: Use research and data insights to inform design decisions. Collaborate closely with product managers and engineers to align on user needs, ensuring designs balance usability with business goals. 
• Collaboration: Work closely with cross-functional partners and contribute positively to team culture. Be open to feedback and eager to learn from peers and senior designers.
• Forward thinking: Contribute to the long-term product vision by identifying opportunities for re-invention that inspire and inform new, innovative modes of user experience.

What you need to bring:

• At least 4 years of practical, in-house product, UX/UI design experience. 
• Foundational design-related education (such as a Bachelor of Design, Visual Arts, Architecture, Industrial Design, or Communication), OR equivalent practical industry experience that demonstrates a strong design mindset.
• Clear communication skills. You can explain design decisions and collaborate effectively with teammates and stakeholders. 
• Solid visual design skills and attention to detail, with a drive to continuously refine craft
• A curiosity to learn and adopt new tools, including how AI can enhance the user experience and improve your design process.
• Experience designing interconnected, cross-platform experiences that span mobile and touch (e.g., iOS/Android) and desktop applications.
• Demonstrated experience applying, evolving, and contributing to a design system, particularly with knowledge of mobile-first frameworks (e.g., React Native), to drive consistency across platforms.
• An acute level of self-awareness and deep empathy - for both the customer and your team’s goals.
• An understanding and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• Experience with an arsenal of tools such as Figma, Google Suite, JIRA, and other prototyping tools.
• Fluency in written and spoken English for effective global collaboration, with spoken German skills considered a plus.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies 
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.