Strategic Implementation Consultant

🚀 Join Lightspeed as a Strategic Implementation Consultant!
Professional Services Team | Hospitality | Strategic Clients

Lightspeed is looking for a Strategic Implementation Consultant to play a key role in guiding our high-value, strategic Hospitality clients through a seamless, successful implementation of our POS solutions. If you’re passionate about helping businesses unlock the full power of technology—and love partnering closely with hospitality customers to deliver real impact—this role is for you.

As a Strategic Implementation Consultant, you’ll be the go-to subject matter expert who oversees all the phases of the implementation process for enterprise clients—from outlining project plans to preparing users for go-live—ensuring every step is coordinated, supported, and optimized. You’ll function as a trusted consultant, applying industry best practices and tailoring recommendations to each customer’s unique needs to drive successful outcomes. You’ll also be instrumental in building strong, lasting client relationships—maximizing customer satisfaction and helping clients get the absolute most out of their Lightspeed investment.

What You’ll Do

• Own the end-to-end onboarding and implementation for new and existing customers
• Deliver a high-touch, white-glove experience for strategic and enterprise accounts
• Plan, coordinate, and execute implementations, including go-lives, training, and on-site support
• Act as a trusted product and technical advisor, scoping solutions that fit customer needs
• Partner closely with Sales, Support, and CSM teams to resolve escalations and ensure success
• Keep customers engaged, transactional, and satisfied through proactive check-ins
• Create and maintain clear implementation and process documentation

What You’ll Bring

• Experience in customer-facing roles in a B2B environment
• Experience in Hospitality or project management skills
• Excellent spoken and written Dutch and French
• Strong presentation and communication skills

Nice to Have

• Knowledge of POS or SaaS platforms
• Understanding of SaaS customer lifecycle and sales processes

🌈 Why You’ll Love Working at Lightspeed

• Work with an incredibly knowledgeable team supporting our largest, most complex clients
• High autonomy, flexible culture, and remote work options
• Build and support high-traffic, global-scale products
• Access to modern tech and continuous learning opportunities
• Strong career growth pathways—whether technical or leadership
• Competitive benefits & perks, including equity for all employees
• Join a fast-paced, high-growth environment with a diverse, inclusive culture
• Be part of a true Canadian tech success story
• Car

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.